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RYZOM CODE OF CONDUCT (2018-05-11) - GENERAL - Ryzom Community ForumHomeGuest

GENERAL


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Ryzom Code of Conduct

The following rules cover the most common situations but they are not exhaustive. The Customer Support team has the right to amend these rules if a new situation should arise which needs further clarification.

If a case is too specific to appear in the rules but nevertheless requires the intervention of the Support team, they can act and promulgate, at any time, warnings or sanctions without being required to inform the whole community.

If you witness a rule violation or infringement, please inform Customer Support by using one of the following means:
– the in-game ticket system;
– an in-game private chat to an online CSR (/tell command);
– Rocket Chat;
– an e-mail sent to support@ryzom.com.

Summary:
The Support Team
A. Disagreement with a player
B. Warnings and Sanctions
C. Code of Conduct's Rules:

Edited 15 times | Last edited by Tamarea (11 months ago)

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The Support Team

Its members are volunteers under non-disclosure agreement (NDA) and are not allowed to reveal their identity neither to other players nor to other members of the Ryzom teams. If a player thinks he knows the identity of the player behind the CSR (or any NDA members of a Ryzom team), he is prohibited from disclosing the information to others and doing so would be cause for sanctions to be applied. (major offense, see B. Warnings and sanctions)

Members of Support are in charge of solving the various problem related to the game (technical, disciplinary, etc.). They must behave with politeness and courtesy at all times. If you have a disagreement with a member, you can address a complaint, duly documented, to support@ryzom.com which will be forwarded to the head of Support. Any unfair complaint against a member of Support may be subject to a sanction.

When a member of Support contacts you, you must follow their instructions and reply with courtesy and politeness. Any breach will be sanctioned according to our procedures for sanctions and escalation policy. (See B. Warnings and sanctions)

We remind you that members of Support dedicate their time (both game and real life time) to ensure that everyone can play in a peaceful environment: try to have this in mind when you contact a Team member. This is of course the same for all teams: CSR, dev, event, etc.

The Support Team is subject to strict rules that prohibit them from teaming, exchanging with, dueling with any player, or resurrecting them. These rules also forbid them from using their powers for any purpose other than those defined within the context of their function, under risk of removal of their CSR account, or even their player account. In addition, CSRs are not allowed to process tickets involving their own player guilds or characters.
In accordance with these rules, control tools record all critical commands used by CSRs (as well as members of other teams) and display them internally for real-time control by all. Each connection of a member of Support (and of other teams) is also visible so that everyone can verify that no one has usurped their account.

All decisions taken are collective ones and therefore you may be contacted by several members of Support about the same issue depending on its nature.

Edited 4 times | Last edited by Tamarea (11 months ago)

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

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A. Disagreement with another player

In the case of a disagreement with another player, you are expected to try to find to an amicable settlement yourselves. A ticket should be a recourse of last resort; it should only be sent if you are not able to resolve the situation and a third party needs to become involved.

If you have to resort to sending the above-mentioned ticket, it is important to take screenshot(s), depending on the situation, for further reference. It is essential that the screenshot(s) show(s) the entire in-game screen and has not been changed in any way (censorship or anything else) in order to be considered acceptable. It has to show clearly the violation that you want to point out. Note that a screenshot showing the open map allows us to see the Atysian date, which is easily transposable to a real date. We also accept videos. For any other questions, you can contact us directly in game through a /tell if a CSR is online, through Rocket Chat, or through an e-mail sent to support@ryzom.com.

N.B. Any abuse of the ticket system will be documented and sanctioned.

Edited 3 times | Last edited by Tamarea (11 months ago)

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Tamarea
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tamarea@ryzom.com



Ryzom Forge Wiki

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B. Warnings and sanctions

The Customer Support Team has the right to issue warnings or sanctions depending on the seriousness of an infraction, the reaction of the implicated player towards the Support team, and their in-game history (sanctions and previous warnings). A player might thus be given a reprimand, a warning, a suspension period ranging between 24h and several days, or a permanent ban.

Penalty scales

The penalty scale for a minor offence starts with an official warning followed by a 24h suspension, then three days, then one week and up to two weeks. It can be followed or preceded by a mute of increasing duration at the place of the infraction (channels of the game, or Rocket Chat, or forum etc.).
This penalty scale is reset after one year without sanctions.

The scale of penalties for a major offence starts with a week of suspension, then one month and then permanent banning of the account. It can be followed by a kick off the server if necessary.
This penalty scale is reset after three years without sanctions (except for permanent ban).

Critical offence: Final banning of the account after warning the player by e-mail.

N.B. In the case of a heavy and immediate sanction (suspension or permanent banning of an account), as the player in question can no longer be contacted in-game, he or she will be contacted only through e-mail to the e-mail address filed in his/her personal account. This is why it is important to enter a valid e-mail address when registering. If the player in question does not receive the e-mail, or if they wish to dispute the sanction, they can contact the Customer Support team at support@ryzom.com.

LEGAL NOTICES

The sanctions provided  in the Ryzom Code of Conduct shall be assigned as follows:
  • Mutes and verbal warnings may be applied by all CSRs.
  • Official warnings (by email) may be applied by all CSRs from the GM grade upwards.
  • Suspensions may only be applied by CSRs at the SGM level.
  • Account bans may only be decided and enforced by Winch Gate Limited.

Edited 7 times | Last edited by Maupas (3 months ago) | Reason: Bulleted list in DE, EN & FR texts

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Tamarea
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tamarea@ryzom.com



Ryzom Forge Wiki

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C. Rules of the Code of Conduct

I. Courtesy Rules

I.1. Harassment of a player or of a member of a Ryzom Team (Major/Minor Offence: depending on the degree, the Support Team will decide on each case)

Provocation and harassment, whether verbal or through gameplay actions, are prohibited in-game as well as on Ryzom's chat channels: insults, threats of all kinds (under cover of roleplay or not), provocation via emotes or other, but also the chain kill of a character, its campfires or its mektoubs (except during outpost battles), repeated or regular pullovers of mobs on the same character... This list is not exhaustive.
The Support team reserves the right to prepare a file if it deems a case to be proven harassment, as well as to take the decisions that are necessary based on the seriousness of the facts.


I.2. Slander or rumour about a Ryzom Team member or Winch Gate (Major/Minor offence: depending on the degree, the Support Team will decide on each case)

Spreading rumours, false accusations or lies against a member of the Ryzom Team or against Winch Gate, in order to harm them or their reputation or honour, is strictly prohibited.
The Support team reserves the right to make appropriate decisions based on the seriousness of the facts.


I.3. Insults, rudeness, disrespect towards a player or a Ryzom Team member (Minor Offence)

It is strictly prohibited to insult, be rude to, or show lack of respect towards other players, either directly or indirectly, under cover of roleplay or not, and/or in a language that they may or may not understand. Support team has the right to define the seriousness of the exchanged insults and to punish them at its own discretion.


I.4. Disobedience of Support member's instructions (Minor Offence)

When a member of Support contacts you, you must respond as quickly as possible and follow his or her instructions carefully, otherwise you will incur a penalty.


I.5. Disturbance of an in-game event (Minor Offence)

As respect towards the players participating in an event and towards the Event Team that prepared it, players not concerned with this event are asked not to come and disturb the event by using words or actions that are inappropriate or irrelevant. Any abuse may be punished.
If you would like to interact with a scheduled event, please contact the Event Team (events@ryzom.com), which will judge the admissibility of your request.


I.6. Account sharing (No Offence)

Player account sharing is strongly discouraged. The Support Team will disengage itself completely from any problems resulting from such a sharing (theft of items, appropriation of the account by another player, etc.).


I.7. Bad behaviour on a chat channel of the game (Game server, IRC, forums and Rocket chat included) (Minor Offence)

Universe channels are primarily channels of mutual help (questions-answers about the game, request for help, rez ...). They are also open to any discussion of interest to most of the community. If not, please use the /tell or a private channel. Flooding is therefore moderated there and trolling, spamming (action of repeating or publishing several messages in a row within a few minutes) and flaming are prohibited.

1. Any harassment, threat, or other embarrassing and disquieting act towards another player or member of a Ryzom team is prohibited.
2. Rude, abusive, defamatory, obscene, xenophobic and anti-semitic language is prohibited. Similarly, any sexually explicit statement is banned.
3. You may not impersonate any employee of Winch Gate, CSR or any other member of Ryzom teams.
4. You must not violate any laws, whether local, national, European or international.
5. The illegal transfer of documents, files or the like is prohibited via Winch Gate's network of sites.
6. When, in-game or through any other Ryzom service, a CSR member contacts you, you must answer and follow their instructions.
7. You may not use Winch Gate's services for activities other than those permitted in the gaming world.
8. If the information on your profile is false, incomplete or incorrect, you will not be able, in some cases, to benefit from the support provided, because the CSRs could not identify you correctly.
9. You must not communicate any personal data of other players, whether in-game, on the forums of Winch Gate, through IRC or on Rocket Chat.

Courtesy in the game
1. You must not violate the Code of Conduct.
2. Any harassment, whatever its form, is prohibited.
3. You must not obstruct another player during their game phases.
4. You must behave respectfully towards other players and the members of Ryzom Team.
5. You must not hide behind a "role" to transgress the rules of Courtesy.

Forum Rules
1. You must not violate the Code of Conduct.
2. You must express yourself clearly, act civilly and politely.
3. You must not harass or insult other players, neither any member of a Ryzom Team.
4. Cross-posting (posting the same message several times to attract attention) is prohibited.
5. You are required to report any message that is illegal or violates these rules.
6. Advertising for websites and so forth with no link with Ryzom is prohibited.

Edited 6 times | Last edited by Maupas (3 months ago) | Reason: Numbered lists in ES & FR texts

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tamarea@ryzom.com



Ryzom Forge Wiki

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II. Naming Policy

The naming policy defines the rules that govern the choice of the name of your character when it is created. It is established by the support team under the direction of its manager.

Name choice

When creating your character, in the final phase you will have to choose a name for him/her. It is advisable to take inspiration from the the Lore to have a character that adheres better to the universe of Atys. If you have no ideas or the names you choose are already taken, you can use the random name generator available in this step. Nonetheless, a name less roleplay but in accordance with the charter below will be accepted.


Name change

At any time, a Support Team Member can contact you and ask you to choose another name if it does not comply with the rules below.

You can request a name change from a Support Member for reasons such as roleplay, wish to abandon a name that is attracting other players' mockery, anonymity... (this list is not exhaustive). Your request must be reasoned and will be validated by the Support Team.

The maximum number of pseudonym changes will depend on the type of your account:
  • Free to Play account: 1 allowed name change for each character.
  • Premium account: 1 change of name allowed every six months for each character.

Naming Policy and penalties for violations


N.B. If a player creates multiple characters with names that violate the naming policy in the "Very offensive names" section below, they may be subject to the sanctions provided in the Code of Conduct.


1. Very offensive names
The character is immediately renamed with a default name and an email is sent to the player to inform them of the name change.


  • You may not use coarse, racist or ethnically offensive, obscene, sexual, drug or homonymous names, or names that include abusive common names, referring to a part of the anatomy and this covers any language used in the game.
  • You may not use a name chosen to harm, in any way, or impersonate another player, including Winch Gate Property Limited Employees or a Ryzom Team volunteers.

 

2. Offensive names
The character is renamed with 24h of delay to allow time for the the player to propose a new name. This for characters created after the publication of the present Naming Policy.


  • You may not use names that are phonetically offensive or would go against the Naming Policy.
  • You may not use names of religious, occult or significant historic origin (e.g.: Jesus, Lucifer, Nosferatu)
  • You may not use names containing titles such as: Master, King, Queen, Lord, Sir, Mother, God... (this list is not exhaustive).

 

3. Forbidden names:
The character is renamed with 3 days of delay to allow time for the the player to propose a new name. This for characters created after the publication of the present Naming Policy.


  • You may not use names that are copyrighted, trademarks or names of materials or products (e.g.: Fujitsu, Whiskey, Tylenol, Toshiba).
  • You may not use names of famous people, politicians and popular fictional characters (e.g.: Angelina Jolie, Donald Trump, James Bond.).
  • You may not use proper nouns of Ryzom (e.g.: Jena, Tryton, Yrkanis, Mabreka).
  • You may not use a name which is the reverse spelling of a name in contradiction with the Naming Policy (e.g.: Anej, Notyrt, Sinakry, etc.).
  • You may not use easily recognized names that come from another universe such as medieval fantasy or science fiction or others, either fictional or non-fictional, even if hidden by a slightly different spelling (e.g.: Skywolker, Gondalf, Flintstains, Obywan) .
  • You may not use common words or phrases not pertaining to the Ryzom universe, as names (e.g.: cell phone, microwave, truck).

 

Characteristics of Guild Names

For the most part, guild names must comply with all the rules of names and are subject to the same rules as character names in terms of renaming, depending on whether the elements that make up the name of the guild are very offensive, offensive or just forbidden.
There are, however, several exceptions:
  • The name of a guild can use the proper noun of places on Atys in order to facilitate the role play (e.g.: The Protectors of Fairhaven).
  • The name of a guild can have in its title, for roleplay purposes, the name of a character of the Lore if the whole does not break any point of the Naming Policy and is consistent with the Lore. So, "The children of Elias", "The disciples of Mabreka" conform to the charter of names, but "The Jar of Tryton" does not.

 

If you think that a player's name is inappropriate, disturbing, or incompatible with the game, you can report it to us by ticket or directly in game by contacting a member of the Support Team (the list of CSRs in-game at the moment is displayed under the SYSTEM INFO tab of the chat window when you type /who gm).

If you want to challenge a rename request (any abuse will be sanctioned), you can contact the head of support via e-mail to support@ryzom.com.
Any request will be studied very carefully, any abuse will be recorded on the player’s profile and, if necessary, sanctioned.

Edited 12 times | Last edited by Tamarea (11 months ago)

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Tamarea
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(FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

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III. Utilisation abusive du jeu

III.1. Hack, décryptage ou assimilé des données des serveurs de Ryzom (infraction critique)

Modifier le client ou son moyen de communiquer avec le serveur en vue d’en tirer un avantage est strictement interdit et passible d’un bannissement définitif.


III.2. Piratage de compte (infraction critique)

Prendre les commandes d’un compte qui ne vous appartient pas, par tout moyen informatique, est strictement interdit et passible d’un bannissement définitif.


III.3. Utilisation de bot (infraction majeure)

Utilisation d'un programme tiers pour jouer via des actions automatisées par scripts.

Le fait de rendre votre personnage en partie ou tout à fait autonome par le biais de macros externes au système intégré à Ryzom est totalement interdit.
Cette règle s’applique aussi aux Roues de la Fortune présentes dans les capitales.

Le contrôle de plusieurs personnages par l'utilisation d'un programme tiers est strictement interdit. Si, lors d'une vérification, l'équipe de Support ne peut pas discerner si un joueur contrevient à cette règle, le joueur devra fournir la preuve qu'il n'utilise aucun logiciel tiers pour contrôler plusieurs personnages en même temps.


III.4. Multiboxing au-delà de 4 personnages (infraction majeure)

Le nombre de comptes connectés simultanément est limité à quatre par adresse IP. Cependant, le Support étudiera les cas particuliers (famille nombreuse, ordinateur public, etc.). Si tel est votre cas, veuillez contacter le Support à support@ryzom.com en précisant la raison de votre demande ainsi que les comptes concernés.


III.5. Exploit (infraction critique, majeure ou mineure, selon les cas)

La notion d'exploit couvre toute utilisation d'un programme tiers, d’une modification ou d’une recompilation du client ou d'un bogue dans le but d'obtenir un avantage par rapport aux autres joueurs.

Les exploits sont interdits et punissables par l'équipe de Support à la clientèle, qui a le droit de décider de la gravité de l'exploit découvert. À ce sujet, les infractions répétées sont un facteur aggravant.
Si vous soupçonnez l’utilisation d’un exploit, vous devez nous contacter en utilisant l'un des moyens mentionnés ci-dessus.


III.6. Pull de mobs hors des batailles d'avant-poste (infraction mineure)

Puller (attirer) un ou plusieurs mobs sur un joueur ou un groupe de joueurs dans l'objectif de les tuer ou de les harceler est interdit. Si un joueur s'aperçoit ou est informé qu'il a involontairement pull un ou des mob(s) sur un ou des autre(s) joueur(s), il doit s'excuser et tout faire pour relever, le cas échéant, les personnages tombés du fait de son pull.

Si vous êtes victime d'un pull volontaire et que vous en avez la preuve (capture d’écran d'une conversation en tell, montrant qu'après avoir été aussitôt contacté par vous, l'auteur du pull n'a montré aucun signe de regret et n'a pas souhaité vous relever), vous pouvez contacter l'équipe de Support via un des moyens décrits en introduction. Nous ouvrirons alors un dossier et agirons en conséquence. Là encore les récidives seront prises en compte.
Seul le pull de mob(s) pendant une bataille d’avant-poste est toléré (voir III.9. Non respect des règles régissant le PvP)


III.7. Vol de mort (infraction mineure)

Tuer un mob déjà attaqué par un autre joueur ou groupe de joueurs est considéré comme du vol de mort et est interdit.

Si après tentative d'arrangement la situation ne s'améliore pas, il vous est possible de contacter le Support via les moyens décrits en introduction. Mais avant tout contact avec un membre du Support, contactez les joueurs en question !

Dans le cas d'un Roi ou d'un Nommé, se référer au paragraphe suivant.


III.8. Règles relatives aux Rois et Nommés (infraction mineure)

a) Vol de roi ou de nommé

Un Roi ou Nommé appartient à la première équipe l'ayant verrouillé et ce, tant que le verrouillage est actif. (Voir https://app.ryzom.com/app_forum/index.php?page=topic/view/27212 pour plus d'explications.)
Une deuxième équipe peut reprendre le Roi ou Nommé uniquement si celui-ci n’est pas encore verrouillé ou est déverrouillé. Pour cela, elle peut exclusivement :
  • Combattre la première équipe en PVP ;
  • Profiter du départ ou de la mort de la première équipe, ce qui déverrouille automatiquement le Roi ou Nommé. À noter que s’il ne reste qu’un seul joueur vivant ou présent de l’équipe qui a verrouillé le Roi ou le Nommé, celui-ci sera déverrouillé.
Le pull de mobs visant à affaiblir l’autre équipe est interdit et donc sanctionnable (voir point III.6).

Un Roi ou Nommé est considéré comme libre tant qu’il n’est verrouillé par aucune équipe.
Le pull de Roi ou de Nommé par une personne seule, c'est-à-dire sans équipe, est possible mais insuffisant pour provoquer le verrouillage. Reprendre le Roi ou le Nommé n’est alors pas considéré comme un vol de mort (voir point III.7).

b) Camping de spots de roi ou de nommé

Le camping de spots de Roi et de Nommé n'est pas réglementé car il est trop souvent impossible à prouver.


III.9. Non respect des règles régissant le PvP (infraction mineure)

Sur Ryzom, le PvP est consensuel. Il doit donc être assumé par celui qui active son tag PvP, qui entre dans une zone de PvP ou qui participe à une bataille d'avant-poste. Autrement dit, si vous ne souhaitez pas participer au PvP, c’est à vous qu’il appartient de prendre les dispositions nécessaires pour l'éviter.

a) PvP de faction

Le joueur ayant activé son tag PvP-faction doit l'assumer, et ce quelles que soient les circonstances.
Exemples : Kill durant le forage, à l’étable, durant un AFK, à un point de résurrection de vortex.

Si malgré votre tag, vous désirez fuir le combat, vous pouvez attendre le détag, vous cacher, utiliser un pacte de téléportation, changer de lieu ou de région, etc.

b) PvP de zone

Le joueur qui choisit de pénétrer dans une zone PvP doit assumer ce choix, et ce, quelles que soient les circonstances.
Néanmoins, tuer un personnage taggé PvP-zone au point de résurrection près d'un vortex est interdit et sanctionné si avéré. Si vous êtes taggé PvP-zone et que vous êtes victime d'un kill sur un point de résurrection près d'un vortex, il vous est donc possible de nous contacter via un des moyens décrits en introduction. Dans ce cas, une capture d’écran à l'appui est fortement recommandée (assurez-vous que la fenêtre SYS. INFOS y est visible).

c) PvP d’avant-poste

Le joueur qui choisit son camp en pénétrant dans une zone de bataille d’avant-poste doit assumer ce choix, et ce quelles que soient les circonstances.
Néanmoins, tuer un personnage taggé PvP-avant-poste au point de résurrection près d'un vortex est interdit et sanctionné si avéré. Si vous êtes tagué OP et que vous êtes victime d'un kill sur un point de résurrection près d'un vortex, il vous est donc possible de nous contacter via un des moyens décrits en introduction. Dans ce cas, une capture d’écran à l'appui est fortement recommandée.
Les personnages sans tag PVP-avant-poste (ceux entrés Neutres sur la zone de combat) ne sont pas autorisés à rester sur les avant-postes durant la bataille en raison de possibles abus. Les CSR peuvent les déplacer au besoin.
Si malgré votre tag, vous désirez fuir le combat, vous disposez de moyens pour le faire.
Exemples : attendre le détag, se cacher, utiliser un pacte de téléportation, changer de lieu ou de région, etc.

Règles relatives aux avant-postes

a) En règle générale, les CSR ne sont pas présents lors des batailles d'avant-poste. Néanmoins, si vous constatez un manquement à des règles de bienséance et de comportement, vous pouvez immédiatement contacter l'équipe de Support.

b) Si votre personnage est bloqué (stuck) dans une région où se déroule une bataille d'avant-poste, vous devez essayer de le téléporter. Si vous n'y parvenez pas, vous devez contacter l'équipe de Support en précisant quelle est votre situation. Un CSR viendra alors le débloquer.

c) Tout ce qui relève de la mécanique normale du jeu est permis dans les zones de combat, à condition que tous les concernés soient taggés PvP.
1 - Les mektoubs de bât sont mortels. En les amenant dans la zone de combat, vous les exposerez à de grands risques.
2 - Camper les points de résurrection est pratiquement impossible à cause de la zone de sécurité autour de ceux-ci, et est donc permis. Si vous mourez et que vos adversaires campent près de votre point de résurrection, vous devrez soit patienter à l’intérieur de la zone de sécurité pour vous régénérer ou choisir un autre point / pacte pour rejoindre la bataille.
3 - Lors des batailles d'avant-poste, le pull de mobs se trouvant dans la région où a lieu le combat fait partie des stratégies de jeu autorisées.

d) Blocage d’avant-poste

Déclarer la guerre sur son propre avant-poste ou celui de ses alliés, ou faire en sorte que ses alliés déclarent la guerre sur son/ses avant-poste(s) dans le but d'empêcher d'autres de le faire est interdit et considéré comme un exploit.
La passation d'un avant-poste d'une guilde à une autre est autorisée. L'augmentation du seuil est alors interdite, tout comme il est interdit de procéder à plusieurs passations de suite (ceci constituerait en effet un blocage).

e) Fausses déclarations de guerre répétées

Après avoir déclaré la guerre à plusieurs avant-postes à la fois, le fait de ne participer à aucune des attaques annoncées avec un nombre de joueurs suffisant pour atteindre le seuil face aux seules escouades est considéré comme du harcèlement. Il en va de même en cas de fausses déclarations répétées sur un même avant-poste.

N.B. Tous les points cités ci-dessus visent à vous donner un niveau de flexibilité dans vos choix de tactique lors des attaques, tout en gardant l'équilibre avec le droit qu'ont les occupants de l'avant-poste de ne pas être harcelés. Si vous pensez que votre guilde peut être accusée de l'une de ces actions interdites, faites une capture d'écran (à transmettre au Support si cela s'avérait nécessaire) montrant le nombre de joueurs que vous avez amenés avec vous pour l'attaque.

Edited 6 times | Last edited by Tamarea (11 months ago)

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

#8 Multilingual 

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IV. Inappropriate Advertising

IV.1. Gold selling (Critical Offence)

Gold sellers have nothing to do with the game and its environment. Thus, they are strictly forbidden. The guilty player will immediately be kicked and banned.


IV.2. Advertising of a product or a website unrelated to Ryzom (Major/Minor Offence: depending on the type of advertising, the Support team will examine all cases individually.)

Advertising for websites not related to Ryzom and its environment is prohibited. The guilty player will immediately be made mute and sanctioned as appropriate.
The support team will review each violation and decide on the sanction depending on the nature of the advertisement published.

Edited 3 times | Last edited by Tamarea (11 months ago)

---

Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

#9 Multilingual 

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V. General Fraud

V.1. Impersonating a member of a Ryzom Team or Winch Gate (Major Offence)

It is strictly forbidden to pretend to be a member of the game teams or Winch Gate, whether in-game, on the forum of Ryzom, on IRC, Rocket Chat or elsewhere on the web.


V.2. Attempting to deceive a Ryzom Team member (Major Offence if the player gets a benefit)

Attempting to deceive a member of the Ryzom Team, either in order to retrieve items already won (e. g.: event reward, mission item, Boss' loot, Marauder Boss’ piece or plan...), or for any other purpose is strictly forbidden. Any player convicted of this transgression will be punished in accordance with paragraph B. Warnings and sanctions.


V.3. Impersonating another player (Minor Offence)

It is forbidden to impersonate another player in any way (including pretending to be his reroll or alt and speaking on his behalf).


V.3. Claiming a special relationship with a member of a Ryzom Team (Minor Offence)

It is strictly forbidden to pretend to have a privileged relationship with a member of the Ryzom team (including a member of Support), whether to harm him, to make oneself look good to other players, to try to influence them, or for some other reason.
The members of the Ryzom teams are subject to a non-disclosure clause and therefore their identities (personal and player) are preserved. In addition, each member follows an internal code of conduct that prohibits them from favouring one player over another.

NB: If such a relationship proves to be true, the player and the CSR (or member of another Ryzom team) would be subject to the sanctions provided by their respective codes of conduct.

Last edited by Tamarea (11 months ago)

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com



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Update of Article B. Warnings and sanctions on January 29, 2019 : LEGAL NOTICES 
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