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RYZOM CODE OF CONDUCT (2018-05-11) - GENERAL - Ryzom Community ForumHomeGuest

GENERAL


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Ryzom Code of Conduct

The following rules cover the most common situations but they are not exhaustive. The Customer Support team has the right to amend these rules if a new situation should arise which needs further clarification.

If a case is too specific to appear in the rules but nevertheless requires the intervention of the Support team, they can act and promulgate, at any time, warnings or sanctions without being required to inform the whole community.

If you witness a rule violation or infringement, please inform Customer Support by using one of the following means:
– the in-game ticket system;
– an in-game private chat to an online CSR (/tell command);
– Rocket Chat;
– an e-mail sent to support@ryzom.com.

Summary:
The Support Team
A. Disagreement with a player
B. Warnings and Sanctions
C. Code of Conduct's Rules:

Edited 15 times | Last edited by Tamarea (1 year ago)

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The Support Team

Its members are volunteers under non-disclosure agreement (NDA) and are not allowed to reveal their identity neither to other players nor to other members of the Ryzom teams. If a player thinks he knows the identity of the player behind the CSR (or any NDA members of a Ryzom team), he is prohibited from disclosing the information to others and doing so would be cause for sanctions to be applied. (major offense, see B. Warnings and sanctions)

Members of Support are in charge of solving the various problem related to the game (technical, disciplinary, etc.). They must behave with politeness and courtesy at all times. If you have a disagreement with a member, you can address a complaint, duly documented, to support@ryzom.com which will be forwarded to the head of Support. Any unfair complaint against a member of Support may be subject to a sanction.

When a member of Support contacts you, you must follow their instructions and reply with courtesy and politeness. Any breach will be sanctioned according to our procedures for sanctions and escalation policy. (See B. Warnings and sanctions)

We remind you that members of Support dedicate their time (both game and real life time) to ensure that everyone can play in a peaceful environment: try to have this in mind when you contact a Team member. This is of course the same for all teams: CSR, dev, event, etc.

The Support Team is subject to strict rules that prohibit them from teaming, exchanging with, dueling with any player, or resurrecting them. These rules also forbid them from using their powers for any purpose other than those defined within the context of their function, under risk of removal of their CSR account, or even their player account. In addition, CSRs are not allowed to process tickets involving their own player guilds or characters.
In accordance with these rules, control tools record all critical commands used by CSRs (as well as members of other teams) and display them internally for real-time control by all. Each connection of a member of Support (and of other teams) is also visible so that everyone can verify that no one has usurped their account.

All decisions taken are collective ones and therefore you may be contacted by several members of Support about the same issue depending on its nature.

Edited 4 times | Last edited by Tamarea (1 year ago)

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Tamarea
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tamarea@ryzom.com



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A. Disagreement with another player

In the case of a disagreement with another player, you are expected to try to find to an amicable settlement yourselves. A ticket should be a recourse of last resort; it should only be sent if you are not able to resolve the situation and a third party needs to become involved.

If you have to resort to sending the above-mentioned ticket, it is important to take screenshot(s), depending on the situation, for further reference. It is essential that the screenshot(s) show(s) the entire in-game screen and has not been changed in any way (censorship or anything else) in order to be considered acceptable. It has to show clearly the violation that you want to point out. Note that a screenshot showing the open map allows us to see the Atysian date, which is easily transposable to a real date. We also accept videos. For any other questions, you can contact us directly in game through a /tell if a CSR is online, through Rocket Chat, or through an e-mail sent to support@ryzom.com.

N.B. Any abuse of the ticket system will be documented and sanctioned.

Edited 3 times | Last edited by Tamarea (1 year ago)

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tamarea@ryzom.com



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B. Warnings and sanctions

The Customer Support Team has the right to issue warnings or sanctions depending on the seriousness of an infraction, the reaction of the implicated player towards the Support team, and their in-game history (sanctions and previous warnings). A player might thus be given a reprimand, a warning, a suspension period ranging between 24h and several days, or a permanent ban.

Penalty scales

The penalty scale for a minor offence starts with an official warning followed by a 24h suspension, then three days, then one week and up to two weeks. It can be followed or preceded by a mute of increasing duration at the place of the infraction (channels of the game, or Rocket Chat, or forum etc.).
This penalty scale is reset after one year without sanctions.

The scale of penalties for a major offence starts with a week of suspension, then one month and then permanent banning of the account. It can be followed by a kick off the server if necessary.
This penalty scale is reset after three years without sanctions (except for permanent ban).

Critical offence: Final banning of the account after warning the player by e-mail.

N.B. In the case of a heavy and immediate sanction (suspension or permanent banning of an account), as the player in question can no longer be contacted in-game, he or she will be contacted only through e-mail to the e-mail address filed in his/her personal account. This is why it is important to enter a valid e-mail address when registering. If the player in question does not receive the e-mail, or if they wish to dispute the sanction, they can contact the Customer Support team at support@ryzom.com.

LEGAL NOTICES

The sanctions provided  in the Ryzom Code of Conduct shall be assigned as follows:
  • Mutes and verbal warnings may be applied by all CSRs.
  • Official warnings (by email) may be applied by all CSRs from the GM grade upwards.
  • Suspensions may only be applied by CSRs at the SGM level.
  • Account bans may only be decided and enforced by Winch Gate Limited.

Edited 7 times | Last edited by Maupas (6 months ago) | Reason: Bulleted list in DE, EN & FR texts

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C. Rules of the Code of Conduct

I. Courtesy Rules

I.1. Harassment of a player or of a member of a Ryzom Team (Major/Minor Offence: depending on the degree, the Support Team will decide on each case)

Provocation and harassment, whether verbal or through gameplay actions, are prohibited in-game as well as on Ryzom's chat channels: insults, threats of all kinds (under cover of roleplay or not), provocation via emotes or other, but also the chain kill of a character, its campfires or its mektoubs (except during outpost battles), repeated or regular pullovers of mobs on the same character... This list is not exhaustive.
The Support team reserves the right to prepare a file if it deems a case to be proven harassment, as well as to take the decisions that are necessary based on the seriousness of the facts.


I.2. Slander or rumour about a Ryzom Team member or Winch Gate (Major/Minor offence: depending on the degree, the Support Team will decide on each case)

Spreading rumours, false accusations or lies against a member of the Ryzom Team or against Winch Gate, in order to harm them or their reputation or honour, is strictly prohibited.
The Support team reserves the right to make appropriate decisions based on the seriousness of the facts.


I.3. Insults, rudeness, disrespect towards a player or a Ryzom Team member (Minor Offence)

It is strictly prohibited to insult, be rude to, or show lack of respect towards other players, either directly or indirectly, under cover of roleplay or not, and/or in a language that they may or may not understand. Support team has the right to define the seriousness of the exchanged insults and to punish them at its own discretion.


I.4. Disobedience of Support member's instructions (Minor Offence)

When a member of Support contacts you, you must respond as quickly as possible and follow his or her instructions carefully, otherwise you will incur a penalty.


I.5. Disturbance of an in-game event (Minor Offence)

As respect towards the players participating in an event and towards the Event Team that prepared it, players not concerned with this event are asked not to come and disturb the event by using words or actions that are inappropriate or irrelevant. Any abuse may be punished.
If you would like to interact with a scheduled event, please contact the Event Team (events@ryzom.com), which will judge the admissibility of your request.


I.6. Account sharing (No Offence)

Player account sharing is strongly discouraged. The Support Team will disengage itself completely from any problems resulting from such a sharing (theft of items, appropriation of the account by another player, etc.).


I.7. Bad behaviour on a chat channel of the game (Game server, IRC, forums and Rocket chat included) (Minor Offence)

Universe channels are primarily channels of mutual help (questions-answers about the game, request for help, rez ...). They are also open to any discussion of interest to most of the community. If not, please use the /tell or a private channel. Flooding is therefore moderated there and trolling, spamming (action of repeating or publishing several messages in a row within a few minutes) and flaming are prohibited.

1. Any harassment, threat, or other embarrassing and disquieting act towards another player or member of a Ryzom team is prohibited.
2. Rude, abusive, defamatory, obscene, xenophobic and anti-semitic language is prohibited. Similarly, any sexually explicit statement is banned.
3. You may not impersonate any employee of Winch Gate, CSR or any other member of Ryzom teams.
4. You must not violate any laws, whether local, national, European or international.
5. The illegal transfer of documents, files or the like is prohibited via Winch Gate's network of sites.
6. When, in-game or through any other Ryzom service, a CSR member contacts you, you must answer and follow their instructions.
7. You may not use Winch Gate's services for activities other than those permitted in the gaming world.
8. If the information on your profile is false, incomplete or incorrect, you will not be able, in some cases, to benefit from the support provided, because the CSRs could not identify you correctly.
9. You must not communicate any personal data of other players, whether in-game, on the forums of Winch Gate, through IRC or on Rocket Chat.

Courtesy in the game
1. You must not violate the Code of Conduct.
2. Any harassment, whatever its form, is prohibited.
3. You must not obstruct another player during their game phases.
4. You must behave respectfully towards other players and the members of Ryzom Team.
5. You must not hide behind a "role" to transgress the rules of Courtesy.

Forum Rules
1. You must not violate the Code of Conduct.
2. You must express yourself clearly, act civilly and politely.
3. You must not harass or insult other players, neither any member of a Ryzom Team.
4. Cross-posting (posting the same message several times to attract attention) is prohibited.
5. You are required to report any message that is illegal or violates these rules.
6. Advertising for websites and so forth with no link with Ryzom is prohibited.

Edited 6 times | Last edited by Maupas (6 months ago) | Reason: Numbered lists in ES & FR texts

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II. Política de nombres

La política de nombres define las reglas que rigen la elección del nombre de tu personaje cuando se crea. Lo establece el equipo de soporte bajo la dirección de su gerente.


Elección del nombre

Al crear tu personaje, en la fase final tendrás que elegir un nombre para él/ella. Es aconsejable inspirarse en la Lore para tener un personaje que se adhiera mejor al universo de los Atys. Si no tiene ideas o los nombres que elija ya están tomados, puede utilizar el generador de nombres aleatorios disponible en este paso. No obstante, se aceptará un nombre menos juego de roles, pero de acuerdo con la siguiente carta.


Cambio de nombre

En cualquier momento, un miembro del equipo de soporte puede contactarlo y pedirle que elija otro nombre si no cumple con las reglas a continuación.

Puede solicitar un cambio de nombre a un miembro de Soporte por motivos como el juego de roles, desea abandonar un nombre que atrae la burla de otros jugadores, el anonimato ... (esta lista no es exhaustiva). Su solicitud debe ser razonado y será validada por el Equipo de soporte.

La cantidad máxima de cambios de seudónimo dependerá del tipo de su cuenta:
  • Cuenta de Free to Play: 1 cambio de nombre permitido para cada personaje.
  • Cuenta premium: 1 cambio de nombre permitido cada seis meses para cada personaje.

 

Política de nombres y sanciones por infracciones

Nota: Si un jugador crea varios personajes con nombres que violan la política de nombres de la sección "Nombres muy ofensivos" que aparece a continuación, puede estar sujeto a las sanciones previstas en el Código de Conducta.

1. Nombres muy ofensivos
El personaje se renombre inmediatamente con un nombre predeterminado y se envía un correo electrónico al jugador para informarle del cambio de nombre.


  • No puede usar nombres groseros, racistas u ofensivos desde el punto de vista étnico, obscenos, sexuales, de drogas o homónimos, o nombres que incluyan nombres comunes abusivos, refiriéndose a una parte de la anatomía y esto cubre cualquier lenguaje utilizado en el juego.
  • No puede utilizar un nombre elegido para dañar, de ninguna manera, o hacerse pasar por otro jugador, incluidos los empleados de Winch Gate Property Limited o los voluntarios del equipo de Ryzom.

 

2. Nombres ofensivos
El personaje se renombra con 24h de retraso para dar tiempo al jugador para proponer un nuevo nombre. Esto para los personajes creados después de la publicación de la presente Política de Nombres.

  • No puede utilizar nombres que sean fonéticamente ofensivos o que vayan en contra de la Política de Nombres.
  • No se pueden utilizar nombres de origen religioso, oculto o histórico significativo (por ejemplo: Jesús, Lucifer, Nosferatu).
  • No se pueden utilizar nombres que contengan títulos como: Maestro, Rey, Reina, Señor, Señor, Madre, Dios... (esta lista no es exhaustiva).

 

3. Nombres prohibidos:

El personaje se renombra con 3 días de retraso para que el jugador pueda proponer un nuevo nombre. Esto para los caracteres creados después de la publicación de la presente Política de Nombres.

  • No puede utilizar nombres con derechos de autor, marcas comerciales o nombres de materiales o productos (por ejemplo: Fujitsu, Whiskey, Tylenol, Toshiba).
  • No se pueden utilizar nombres de personajes famosos, políticos y personajes de ficción populares (por ejemplo: Angelina Jolie, Donald Trump, James Bond).
  • No puedes usar nombres propios de Ryzom (por ejemplo: Jena, Tryton, Yrkanis, Mabreka).
  • No puede utilizar un nombre que sea la ortografía inversa de un nombre en contradicción con la Política de Nombres (por ejemplo: Anej, Notyrt, Sinakry, etc.).
  • No se pueden utilizar nombres fácilmente reconocibles que procedan de otro universo, como la fantasía o la ciencia ficción medieval u otros, ya sean ficticios o no ficticios, aunque estén ocultos por una ortografía ligeramente diferente (por ejemplo: Skywolker, Gandalf, Flintstains, Obywan).
  • No se pueden usar palabras o frases comunes que no pertenezcan al universo de Ryzom, como nombres (por ejemplo: teléfono celular, microondas, camión).

Características de los nombres del gremio:

En la mayoría de los casos, los nombres de los gremios deben cumplir con todas las reglas de nombres y están sujetos a las mismas reglas que los nombres de los personajes en términos de renombramiento, dependiendo de si los elementos que componen el nombre del gremio son muy ofensivos, ofensivos o simplemente prohibidos.
Sin embargo, hay varias excepciones:
  • El nombre de un gremio puede utilizar el sustantivo propio de los lugares en los Atys para facilitar el juego de roles (por ejemplo: Los Protectores de Fairhaven).
  • El nombre de un gremio puede tener en su título, a efectos de juegos de rol, el nombre de un personaje de la tradición si el conjunto no rompe ningún punto de la Política de Nombramientos y es coherente con la tradición. Así, "Los hijos de Elías", "Los discípulos de Mabreka" se ajustan a la carta de nombres, pero "El tarro de Tryton" no.
Si crees que el nombre de un jugador es inapropiado, perturbador o incompatible con el juego, puedes contactar a nosotros por medio de un ticket o directamente en el juego contactando a un miembro del Equipo de Soporte (la lista de CSRs en juego en este momento se muestra bajo la pestaña SYSTEM INFO de la ventana de chat cuando escribes /who gm).

Si desea impugnar una solicitud de cambio de nombre (cualquier abuso será sancionado), puede ponerse en contacto con el jefe de soporte por correo electrónico a support@ryzom.com.
Cualquier solicitud será estudiada cuidadosamente, cualquier abuso será registrado en el perfil del jugador y, si es necesario, sancionado.

Edited 12 times | Last edited by Tamarea (1 year ago)

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tamarea@ryzom.com



Ryzom Forge Wiki

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III. Game Integrity Infringement

 

III.1. Servers data hacked, decrypted or assimilated (Critical Offence)

Changing the client or its means of communicating with the server in order to obtain an advantage is strictly prohibited and is punishable by a permanent ban.


III.2. Account Piracy (Critical Offence)

Taking control over an account that does not belong to you, by any computer means, is strictly prohibited and is subject to a permanent ban.


III.3. Utilization of a bot (Major Offence)

Using a third-party program to play through scripted actions.

Using macros which are not part of Ryzom's integrated macro system in order to make your character partly or completely independent of your direct control is strictly prohibited.
This rule also applies to the Wheels of Fortune of the capital cities.

Control of several characters by the use of a third-party program is strictly prohibited. If, during a check, the Support Team is not able to discern whether a player is abusing this rule, the player will have to provide the proof that he's not using any third-party software to control several characters at the same time.


III.4. Multi-boxing (for more than 4 characters) (Major Offence)

The number of accounts connected at the same time for one IP address is limited to four. However, Customer Support may make exceptions in individual cases (such as a large family, public computer etc). If you believe you should be exempted, please contact Support at support@ryzom.com, mentioning the reason for your request along with the names of all the accounts concerned.


III.5. Exploit (Critical, Major or Minor Offence, depending upon the case)

The concept of exploit covers any use of a third-party program, a client modification or recompilation or a bug to gain an advantage over the other players.

Exploits are forbidden and punishable by the Customer Support Team, which has the right to decide the severity of the noticed exploit. On this subject, repeated offences are an aggravating factor.
If you suspect the use of an exploit, you must contact us using one of the means mentioned above.


III.6. Aggro dragging outside of outpost battles (Minor Offence)

Intentionally dragging one or several mobs towards another player in order to kill or harass them is prohibited. If a player sees or is informed that he has unintentionally committed aggro dragging, he must apologize and do his best to resurrect the concerned characters, if required.

If you are victim of intentional aggro dragging and can prove it (for instance a screenshot of a tell showing that, when being contacted by you, the person dragging didn't show any sign of remorse and didn't want to come back and revive you), you can contact Support Team through one of ways mentioned above. We will then open a file and act accordingly. Here again, repeated offences will be taken into consideration.
Only aggro dragging during an outpost battle is tolerated (see III.9. Disrespect of the PvP rules).


III.7. Kill stealing (Minor Offence)

Killing a mob which is already being attacked by another player or group of players, is considered as kill stealing and is prohibited.

If, after trying to resolve the situation between the parties involved, no solution is found, you may contact Support Team through the means mentioned above. However, before contacting any CSR, first try to communicate with the player(s) involved and resolve it yourself!

In the case of a Boss or a Named mob, please refer to the following paragraph.


III.8. Rules regarding Bosses and Named mobs (Minor Offence)

a) Theft of Bosses or Named

A Boss or Named belongs to the first team that has locked it, as long as the lock is active. (See https://app.ryzom.com/app_forum/index.php?page=topic/view/27212 for more information.)
A second team may assume the Boss or Named only if it is not yet locked or it is unlocked. To do this, it can exclusively:
  • Fight the first team in PvP;
  • Take advantage of the departure of the first team, which automatically unlocks the Boss or Named. Note that if there is only one player is left alive or present from the team that has locked the Boss or Named, it will be unlocked.
Aggro dragging aimed at weakening the other team is prohibited and is therefore punishable (see III.6).

A Boss or Named is considered free as long as it is not locked by any team.
The pull of Boss or of Named by a single person, that is to say without team, is possible but insufficient to cause the locking. To re-acquire the Boss or Named in this case is not considered to be kill stealing.

b) Camping of Boss or Named spots

Camping of Boss or Named mobs’ spots is not regulated because it is often impossible to prove.


III.9. Disrespect of the PvP rules (Minor Offence)

In Ryzom, PvP is at all times consensual. Activating your PvP tag, entering a PvP zone or engaging in an outpost battle implies that you accept the consequences. To put it simply, if you do not want to take part in PvP action, then it is your responsibility to not activate your tag or not go into PvP zones.

a) Faction PvP

A player who activates his PvP tag accepts the consequences, whatever the circumstances.
E.g.: being killed while foraging, at the stables, while afk, at a respawn point near a vortex.

If, despite your tag, you wish to avoid the fight, you can wait for detagging to occur, hide, use a TP, change place or region, etc.

b) Zone PvP

The player who enters a PvP zone accepts the consequences, whatever the circumstances. However, as a specific exception, killings at respawn points near vortices are prohibited and punishable if proven. If you are tagged for Zone PvP and you are the victim of a kill at a vortex respawn, you can contact us through one of the ways described above. In this case, it is strongly recommended that you add a screenshot to support your claim (please ensure that the SYSTEM INFO window is visible in the shot).

c) Outpost battle PvP

The player who enters an Outpost battle area and chooses a side, accepts the consequences, whatever the circumstances.
However, as a specific exception, kills at respawn points near a vortex are prohibited and punished if proven. If you are under OP battle tag and you are the victim of a kill at a vortex or respawn, you can contact us through one of the ways described above. In this case, it is strongly recommended that you include a screenshot to support your claim.
Untagged characters in the OP must be removed during the battle as they distort the targeting of the protagonists. CSRs can move them if required.
If, despite your tag, you wish to avoid the fight, you can wait for detagging to occur, hide, use a TP, change place or region, etc.

Rules regarding outposts (OP)

a) CSRs will, as a general rule, not be present at outpost battles. However, if you notice a violation of the rules of decency and behaviour, you can immediately contact the Support team.

b) If you have become stuck in the landscape in a region where an outpost battle is taking place, first try to teleport. If you don't succeed, you must contact Customer Support, describing your situation. A CSR will then help to free you.

c) Everything that falls under the normal mechanics of the game is allowed in combat zones, provided that all those involved are tagged for PvP.
1 - A Mektoub packer might die. By bringing it into a combat zone, you are exposing it to risks.
2 - Spawn camping is almost impossible because of the security zone around the respawn points, and is thus allowed. If you die and your enemies are near your respawn point, you will have either to wait for regeneration in the safe zone or to choose another respawn point/Teleportation pact to rejoin the battle.
3 - During outpost battles, using aggro dragging and killing Yelks near the fight is valid and allowed game strategy.

d) Outpost Blocking

Declaring war on your own OP or that of one of your allies, or having your allies declare war on your OP(s) in order to prevent someone else declaring war on it, is considered an exploit and is prohibited.
The transferring of ownership of an OP from one guild to another is allowed. Raising the threshold is then forbidden, as is the handing over of the OP multiple times in a row, this being considered as blocking the OP.

e) Repeated fake declarations

When declaring war in several positions at once, the failure to participate in any of these announced attacks with a sufficient number of players to reach the threshold against squads alone is considered harassment. The same applies to repeated false declarations of war on a single outpost.

N.B. Every point above aims at giving a certain amount of flexibility to tactical choices during attacks while maintaining a balance with the right of OP owners to be free of harassment. If you think that your guild might be charged with one of these forbidden actions, take a screenshot showing the number of players present with you during the attack in case you need to show it to Support Team.

Edited 6 times | Last edited by Tamarea (1 year ago)

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tamarea@ryzom.com



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IV. Inappropriate Advertising

IV.1. Gold selling (Critical Offence)

Gold sellers have nothing to do with the game and its environment. Thus, they are strictly forbidden. The guilty player will immediately be kicked and banned.


IV.2. Advertising of a product or a website unrelated to Ryzom (Major/Minor Offence: depending on the type of advertising, the Support team will examine all cases individually.)

Advertising for websites not related to Ryzom and its environment is prohibited. The guilty player will immediately be made mute and sanctioned as appropriate.
The support team will review each violation and decide on the sanction depending on the nature of the advertisement published.

Edited 3 times | Last edited by Tamarea (1 year ago)

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tamarea@ryzom.com



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V. General Fraud

V.1. Impersonating a member of a Ryzom Team or Winch Gate (Major Offence)

It is strictly forbidden to pretend to be a member of the game teams or Winch Gate, whether in-game, on the forum of Ryzom, on IRC, Rocket Chat or elsewhere on the web.


V.2. Attempting to deceive a Ryzom Team member (Major Offence if the player gets a benefit)

Attempting to deceive a member of the Ryzom Team, either in order to retrieve items already won (e. g.: event reward, mission item, Boss' loot, Marauder Boss’ piece or plan...), or for any other purpose is strictly forbidden. Any player convicted of this transgression will be punished in accordance with paragraph B. Warnings and sanctions.


V.3. Impersonating another player (Minor Offence)

It is forbidden to impersonate another player in any way (including pretending to be his reroll or alt and speaking on his behalf).


V.3. Claiming a special relationship with a member of a Ryzom Team (Minor Offence)

It is strictly forbidden to pretend to have a privileged relationship with a member of the Ryzom team (including a member of Support), whether to harm him, to make oneself look good to other players, to try to influence them, or for some other reason.
The members of the Ryzom teams are subject to a non-disclosure clause and therefore their identities (personal and player) are preserved. In addition, each member follows an internal code of conduct that prohibits them from favouring one player over another.

NB: If such a relationship proves to be true, the player and the CSR (or member of another Ryzom team) would be subject to the sanctions provided by their respective codes of conduct.

Last edited by Tamarea (1 year ago)

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Tamarea
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(FR / EN / ES)

tamarea@ryzom.com



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Update of Article B. Warnings and sanctions on January 29, 2019 : LEGAL NOTICES 
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