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TECHNICAL SUPPORT / WEB APPs BUGS


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#1 Report | Quote[en] 

Hi,

since this morning when I try to login I get: "Error: game servers closed or restricted, please retry later (4010).
Are the servers down? When will they get back?

Thanks

#2 Report | Quote[en] 

Was about to post the same.... for me been down for atleast half hour already. (It's 9:15 in UK)

#3 Report | Quote[en] 

from support chat moments ago:
<kovah> Obvious answer is obvious but: Server down?
<sywindt> Indeed
<sywindt> Devs are on it
<kovah> rgr, ty sywindt
<SoR> sywindt set channel Hall topic to All servers down as of 07:00 GMT Thursday. Devs are working on a resolution. No estimate on a fix yet.

Edited 2 times | Last edited by Sywindt(Yubo) (8 years ago)

#4 Report | Quote[en] 

Yes. This forum has been really unhelpful. Thank you for posting the question.

I would like to propose that a CSR could take a moment to post in the forum when the server is unavailable. Also ceb is driving me crazy. For 20 minutes I have been trying to get this thing to work and it keeps telling me that only registered users are allowed on. I type my login and pass like Sywindts post says and it says the same thing. I went into the connection settings and put my ryzom username and pass in and it says the same thing. Why? Why does it have to be so difficult to find the appropriate place to say: "Hey, is the server down or is there something wrong with my account?"

*fumes rising from the top of head*

#5 Report | Quote[en] 

It would not allow me to login to CEB with my free2play account. I had to use my (very) old inactive account info.

#6 Report | Quote[en] 

Beeficus
Yes. This forum has been really unhelpful. Thank you for posting the question.

I would like to propose that a CSR could take a moment to post in the forum when the server is unavailable. Also ceb is driving me crazy. For 20 minutes I have been trying to get this thing to work and it keeps telling me that only registered users are allowed on. I type my login and pass like Sywindts post says and it says the same thing. I went into the connection settings and put my ryzom username and pass in and it says the same thing. Why? Why does it have to be so difficult to find the appropriate place to say: "Hey, is the server down or is there something wrong with my account?"

*fumes rising from the top of head*

Some accounts have some problem logging into CeB and need a manual tweak. I have asked for your account to be tweaked.

And yes we do try to post when the server is unavailable. Ikarra just beat me to it :)

Last edited by Sywindt(Yubo) (8 years ago)

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Sywindt | Game Master | EN, NL, de, fr

#7 Report | Quote[en] 

Am I too fast? ;)

#8 Report | Quote[en] 

what'll happen to me.....it went down ith me in the middle of cloppers and ragus's :(

#9 Report | Quote[en] 

Shammi
what'll happen to me.....it went down ith me in the middle of cloppers and ragus's :(

hehe - probably logon on with a bit of dp :)

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#10 Report | Quote[en] 

oh no! well i'm on a connecting page now

#11 Report | Quote[en] 

It's a trap!

#12 Report | Quote[en] 

back up - nice work ops :)

thanks

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#13 Report | Quote[en] 

Servers are back up.

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Sywindt | Game Master | EN, NL, de, fr

#14 Report | Quote[en] 

Sywindt
Beeficus
Yes. This forum has been really unhelpful. Thank you for posting the question.

I would like to propose that a CSR could take a moment to post in the forum when the server is unavailable. Also ceb is driving me crazy. For 20 minutes I have been trying to get this thing to work and it keeps telling me that only registered users are allowed on. I type my login and pass like Sywindts post says and it says the same thing. I went into the connection settings and put my ryzom username and pass in and it says the same thing. Why? Why does it have to be so difficult to find the appropriate place to say: "Hey, is the server down or is there something wrong with my account?"

*fumes rising from the top of head*

Some accounts have some problem logging into CeB and need a manual tweak. I have asked for your account to be tweaked.

And yes we do try to post when the server is unavailable. Ikarra just beat me to it :)

I need my account tweaked to use CeB as well. I'm guessing that older accounts that have been inactive for some time are the ones with the issue?

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No guild. No fame.
Gorran is my name.

#15 Report | Quote[en] 

Gorran
I need my account tweaked to use CeB as well. I'm guessing that older accounts that have been inactive for some time are the ones with the issue?


Your account should be able to access CeB now.

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Sywindt | Game Master | EN, NL, de, fr
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