GÉNÉRAL

Ryzom Code of Conduct

The following rules cover the most common situations, and therefore are not exhaustive. The Customer Support team has the right to amend these rules if new situations needing further clarification should arise.

If an individual case is not covered by these regulations, but requires Customer Support to take action, the CSR's are authorized to act as they see fit and issue warnings and/or impose sanctions at any time.

If you witness a rule violation or infringement, please inform Customer Support by using one of the following means: The in-game ticket system, an in-game private chat to an on-line CSR (/tell command), IRC, or an e-mail sent to support@ryzom.com.

I. Disagreement with another player

In case of a disagreement with another player, you are expected to try to come to an amicable settlement yourself. A ticket should be a recourse of last resort, and happen only if you are not able to resolve the situation and a third party needs to step in.

If you end up sending the above-mentioned ticket, it is important to take a screenshot or screenshots for further reference. It is essential that the screenshot shows the entire in-game screen and has not been changed in any way (censorship or anything else) to be considered acceptable. It has to show clearly the violation that you want to point out. We also accept videos. For any other questions, you can contact us directly in game through a /tell if a CSR is online, through IRC, or through an e-mail sent to support@ryzom.com.

N.B. Any abuse of the ticket system will be documented and punished.

II. Warnings and sanctions

The Customer Support team has the right to issue warnings or sanctions depending on the seriousness of an infraction, the reaction of the implicated player towards the Support team, and his/her ingame history (sanctions and previous warnings). A player might thus be given a reprimand, a warning, a suspension between 24h and several days, or a permanent ban.

N.B. In the case of a heavy and immediate sanction (suspension or ban), the player in question will no longer have access to the game, and will be contacted only through e-mail to the mail address filed in his/her personal account. This is why it is  important to enter a valid e-mail address when registering. If the player in question does not receive the e-mail, or if they wish to dispute the sanction, they can contact the Customer Support team at support@ryzom.com.

III. Rules

1 - Exploits and use of third-party programs

The concept of "exploit" covers any use of a third-party program or a bug to gain an advantage over the other players. Exploits are forbidden and punishable by the Customer Support team, who has the right to decide the severity of the noticed exploit. On this subject, repeated offense is an aggravating factor.

If you notice a potential exploit, you should contact us using one of the means mentioned above.

Examples of exploits:

"Macroing"

Using macros which are not part of Ryzom's integrated macro system in order to make your character partly or completely independent of your direct control, is strictly prohibited.

Multiboxing

Control of several characters by using a third-party program is strictly prohibited. If, during a check, the Support Team is not able to discern whether a player is abusing this rule, the player will have to provide the proof that he's not using any third-party software to control several characters at the same time.

In order to limit multiboxing abuse, a limit of 4 accounts on the same IP address has been instituted. However, Customer Suppoer may make exceptions in individual cases (such as a large family, public computer...). If you believe you should be exempted, please contact Support at support@ryzom.com, mentioning the reason for your request along with the names of all the accounts concerned.

2 - Aggro dragging

Intentionally dragging one or several mobs towards another player or group of players in order to kill or harass them is prohibited. If a player sees or is informed that he has unintentionally committed aggro dragging, it is recommended that he apologizes and, if possible, resurrects the concerned characters.

If you are victim of intentional aggro dragging and can prove it (for instance a screenshot of a tell showing that, when being contacted by you, the person dragging didn't show any sign of remorse and didn't want to come back and revive you), you can contact Customer Support through one of ways mentioned above. We will then open a file and act accordingly. Here again, repeated offenses will be taken into consideration.

3 - Rules regarding Bosses and Named mobs

a - A Boss or Named mob "belongs to" the first player/team who has pulled it or its guard. If a second team tries to take over the Boss/Named in any way (except through PvP) while the first team has already pulled, it is considered kill stealing.

b  - A Boss is considered free if the player who pulled it is dead or, in the case of a team, if all of its members in that location are dead/have been killed by any means (by the Boss, Named, Guard/faction tag PvP, zone...)

Solo pulling of a Boss or Named, meaning without a team, is possible. Hence, the Boss/Named will belong to that player. This rule is subject to common sense: pulling a 270 Boss as a single player is useless since it's impossible to kill it alone. If a problem related to this rule occurs, a CSR will make the final decision.

4 - Kill stealing

Killing a mob which is already being attacked by another player or group of players, is considered as kill stealing and is prohibited. This also applies to whole spawns of mobs.

If, after trying to work out the situation, no solution has been found, you may contact Customer Support through the means mentioned above. However, before contacting any CSR, first interact with the players involved and try to resolve it yourself!

In the case of a Boss or a Named mob, pleaser refer to the related paragraph above.

5 - PvP

On Ryzom, PvP is at all times consentual. Activating your PvP tag, entering a PvP zone or engaging in an outpost battle implies that you accept the consequences. To put it another way, if you don't want to take part in PvP action, then do not activate your tag or go into PvP zones.

a - Faction PvP:

A player who activates his PvP tag accepts the consequences, whatever the circumstances. E.g. being killing while foraging, at the stables, while afk, at a respawn point near a vortex, etc...

If, despite your tag, you wish to avoid the fight, you can wait for detag, hide, use a TP, change place or region, etc.

b - Outpost battle PvP:

The player who enters an Outpost battle area and chooses a side, accepts the consequences, whatever the circumstances. However, in this specific case, kills at respawn points or near a vortex are prohibited and punished if proven.

If you are under OP battle tag and you are the victim of a kill at a vortex or respawn, you can contact us through one of the ways described above. In this case, it is strongly recommended that you include a screenshot to support your claim.

If, despite your tag, you wish to avoid the fight, you can wait for detag, hide, use a TP, change place or region, etc.

c - Zone PvP:

The player who enters a PvP zone accepts the consequences, whatever the circumstances. However, in this specific case, kills at respawn points near a vortex are prohibited and punishable if proven.

If you are tagged for Zone PvP and you are the victim of a kill at a vortex respawn, you can contact us through one of the ways described above. In this case, it is strongly recommended that you add a screenshot to support your claim.

6 - General PvP Rules

a) CSRs will, as a general rule, not be present at outpost battles.

b) If you have become stuck in the landscape in a region where an outpost battle is taking place, first try to teleport. If you don't succeed, you should contact Customer Support, mentioning your situation. A CSR will help you get unstuck.

c) Everything that falls under the normal mechanics of the game is allowed in combat zones, provided that all those involved are tagged for PvP.

         1 - A mektoub packer might die. By bringing it into a combat zone, you are exposing it to risks.
         2 - Spawn camping is almost impossible because of the security zone around the respawn points, and is thus allowed. If you die and your enemies are near your respawn point, you should either wait in the safe zone while regenerating or choose another respawn point/Teleportation pact to rejoin the battle.
         3 - During outpost fighting, using aggro dragging and killing yelks near the fight is a valid game strategy and is allowed.

7 - Rules regarding ouptposts (OP)

Generally speaking, no CSR will be present during outpost battles. Nonetheless, if you witness an infringement against the politeness and behavior rules, you can contact Customer Support.

a) "Blocking"
Declaring war on your own OP or that of one of your allies, or having your allies declare war on your OP(s) in order to prevent someone else declaring war on it, is considered an exploit and prohibited.

Transfering ownership of an OP from one guild to another is allowed. Raising the threshold is then forbidden, as is the handing over of the OP multiple times in a row, this being considered blocking the OP.

b) Repeated fake declarations
When declaring war on one or several OP at a time, if you don't attend at least one of these attacks with a number of players reasonably sufficient to pass the threshold against the NPC defense squadrons alone, it is considered harassment.

N.B. The points above aim at giving a certain amount of flexibility to tactical choices during attacks while maintaining a balance with the right of OP owners to be free of harassment. If you think that your guild might be charged with one of these forbidden actions, take a screenshot showing the number a players present with you during the attack in case you need to show it to Customer Support.

8 -  Language/Courtesy rules

It is strictly prohibited to insult, be rude to, or show lack of respect towards other players, either directly or indirectly, under cover of RP or not, and/or in a language that they may or may not understand. Customer Support has the right to define the seriousness of the exchanged insults and to punish them at its own discretion.

Provocation and harassment (i.e., insults, threats of all types, harassment on chat channels, etc.) are forbidden. Customer Support has the right to put together a record of actions if they consider harassment behavior proven, and to make decisions on sanctions based on the seriousness of the case.

9 - Chat channels

The Universal channels are open to all discussions as long as the  courtesy rules are respected. Spamming and flooding of the channels with comments are moderated, trolling and flaming are prohibited and subject to CSR action.

10 - Miscellaneous

Mobs spawn camping being too often impossible to prove, therefore the rule that forbade it has been removed. Camping is no longer regulated.

Les règles suivantes régissent le code de conduite au sein des Services Ryzom (incluant le jeu « Ryzom », IRC ou encore les forums).

Tout manque au respect de cette charte peut conduire à la suspension de l'accès aux Services Ryzom, sans avertissement préalable. Aucun remboursement ne peut être réclamé suite à une exclusion due à une infraction à la charte.

1 . Tout harcèlement, menace, ou autre acte embarrassant et provoquant un malaise envers/à un autre joueur est interdit.
2 . Les propos grossiers, injurieux, diffamatoires, obscènes, xénophobes et antisémites sont interdits. De même, tout propos sexuellement explicite est banni.
3 . Vous ne pouvez vous substituer à aucun employé de WinchGate, GM ou autres représentants de service à la clientèle.
4 . Vous ne devez pas violer les lois en vigueur, qu'elles soient locales, nationales, européennes ou internationales.
5 . Le transfert illégal de documents, fichiers ou autres est interdit via le réseau de sites de WinchGate.
6 . Quand, en jeu, sur tout autre service Ryzom ou sur les forums de WinchGate, un membre du CSR entre en contact avec vous, vous devez répondre et suivre ses instructions.
7 . Vous ne pouvez pas employer les services de WinchGate pour des activités autres que celles autorisées dans le monde de jeu.
8 . Vous ne devez pas fournir de fausse (ou partiellement fausse) information lorsque vous vous enregistrez ou que vous mettez à jour votre profil sur les forums de WinchGate ou sur votre compte Ryzom.
9 . Vous ne devez communiquer aucune donnée personnelle d'autres joueurs, que ce soit en jeu, sur les forums de WinchGate ou sur le CeB.
10 . Toute tentative de hack, décryptage ou assimilé des données des serveurs Ryzom est bannie.
11 . Toute Guilde ou groupe de joueurs basé(e) sur une idéologie xénophobe, homophobe, sexiste, anti-religieux, etc., est proscrite.
12 . Vous ne devez pas exploiter ni communiquer au public les bugs rencontrés dans le jeu, mais les reporter directement à WinchGate.

Courtoisie dans le jeu

1 . Tout harcèlement, quelle que soit sa forme, est interdit.
2 . Vous ne devez pas gêner un autre joueur pendant ses phases de jeu.
3 . Vous devez avoir un comportement respectueux envers les autres joueurs et le Service Clientèle.
4 . Vous ne devez pas contribuer ou appartenir à un groupe ou une guilde qui transgressent les règles de Courtoisie.
5 . Vous ne devez pas transgresser le Code de Conduite.
6 . Vous ne devez pas vous cacher derrière un « rôle » pour transgresser les règles de Courtoisie.

Règles sur les forums

1 . Vous devez vous exprimer clairement, agir en personne civilisée et polie.
2 . Le « cross posting » (le fait de poster plusieurs fois le même message pour attirer l'attention) est interdit.
3 . Vous êtes tenu(e) de signaler tout propos illégal ou hors charte.
4 . La publicité est interdite.
5 . Vous ne devez pas attaquer ni insulter d'autres joueurs.