Technical Support

I have no idea why but I am certain...

The "loading circle" fills up to one unit before full and freezes there the first time I try to log in

I must force close the game and log again to get in
I have tested it extensively I am totally sure

Why would this even happen? I can't imagine why "just the first time" doesn't work...

Hmmm. I have Win7 and am using the 64 bit client and this does not match my experience, so I wonder what is the difference between our systems. It is very strange.

I presume that it only happens after you have rebooted your system for some reason (i.e went to sleep).

I would try deleting the client.log file, then rebooting and trying the startup that hangs. After you forcequit, copy the log file and send it to the support@ryzom.com address. That may have enough information to give them the idea of what is happening.

What I would suspect (without evidence) is that rebooting sets some flag (possibly to your graphics) and that flag causes the client to hang. Upon force closure, the flag is set to a new value and that allows the next iteration to load properly.

-- B

I am on Linux but mine hangs all the time. I believe that is from my poor internet :(

@ Loved:

After you kill the client, maybe check the game logs?

If there is a step where your client hangs all the time (e.g. loading sounds), it could clue in the developers as to the source of the problem.