Technical Support

#1 Added by Braba 7 years ago  

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I'm a paid subscriber.

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Braba "The Flying Twig"
Contact me if u need any help.

#2 Added by Placio 7 years ago  

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Hello Braba!

This is a public forum where mostly players will offer help. For account problems email support@ryzom.com from the email account connected to your ryzom account. Good luck!

#3 Added by Bitttymacod 7 years ago  

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Braba --
Did you subscribe through Steam? If so, you have to use Steam unless you get the CSR's to unlink your account. (They will do so, but it may take a while.) It definitely sounds like time for an email to support@ryzom.com

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#4 Added by Tiximei 7 years ago  

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Hello Braba,

I'm sorry encountered a log in problem, but as BitttyMacod says, please contact us on support@ryzom.com and explain which account you are trying to log in and any other helpful information you think could help us sort out the problem.

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Tiximei
Senior Game Master
Ryzom Support Team

#5 Added by Loved 7 years ago  

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Just adding what I know
Last night Guarddog fixed this issue for Braba I believe =)

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#6 Added by Braba 7 years ago  

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Yes, it was fixed. Sorry for my delayed response.

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Braba "The Flying Twig"
Contact me if u need any help.