[README] HOW TO GET SUPPORT - TECHNICAL SUPPORT / WEB APPs BUGS

#1 Added by Sywindt(Yubo) 1 decade ago Report | Quote Multilingual

There are several ways to get support in Ryzom. Our Customer Service Representatives (CSRs) are ready to help you in the following ways:

Forums

The Support forums are the first place to go if you have a technical problem. Please see if others have reported the same problem before making a new post. Please do not use the forums for private or sensitive information.

Ticket System

To send an in-game ticket, press the question mark button on the button pad and choose "Support". Write down the problem you are having in detail or send us feedback. Please add the email you want us to contact you on.

You can also hit shift+W to enter webIG and look for the support app with the big ? on it.

A CSR will then if necessary contact you in-game via a tell, by izam-mailor by email to get more information from you or help you with a solution. PLEASE: check your spam or junk filters since we see many replies ending up here!

In Game

If you are in game you can check if there is a CSR online by giving the "/who gm" command. A list of available CSRs will show in your System Info tab. You can then send the CSR a tell with your request for assistance.

You can also find help in the Universe channel, which is dedicated to Ryzom Q & A and there are usually other players there that will help you with whatever problem you are having.

Support via Ryzom site

There is a link to SUPPORT at the bottom left and you can click on it and send us a message and also include a screenshot. Please include as much details as possible on your problem.

Contact by email

The mail address to support is support@ryzom.com and you can write us directly with any problem you have and include a screenshot if this helps explaining the issue.

Live support chat channel on Rocket Chat

In addition to our in-game support system, the live chat is a great place to get help with technical problems or contact the events team, and naturally you can chat with other players while servers are down for maintenance or being patched. You can also chat from out of game with friends and other players ingame via a bridge from Rocket Chat to the in-game public channels and guild channel.

You can access the Rocket chat using your character name and account password.

Our support and events team are present in the chat and will be glad to help you with any questions or problems you may have

Policies

Please remember your actions in Ryzom are subject to the Ryzom Policies

Edited 19 times | Last edited by Tykus (7 years ago)

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Sywindt | Game Master | EN, NL, de, fr

#2 Added by Eruv 1 decade ago Report | Quote [en]

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There is also an internet relay chat, please see http://app.ryzom.com/app_forum/index.php?page=post/view/114696 (hope someone finds this useful, I know I did)

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What Cookies is about ---- Contact Cookies ---- Cookies at Events ---- For Cookies Diggers and Crafters

#3 Added by Mainpixels 1 decade ago Report | Quote [en]

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There is something definately wrong here since I cannot get into my account through the site nor get recognized as a valid account using the suggested change password page. The only place I could get into was this forum using my mainpixels account and pw. Sorry if this is the wrong place for this but I couldn't get any other way working...

I am not getting any 4444 error to change password though when I try to log into the game. I just went to the announcement online to try and change my PW there as suggested in the forum announcement but to no avail, like I said above. :(

Cheers!

#4 Added by Marceline 1 decade ago Report | Quote [en]

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i just clicked 'forgot password', main. then used the password they sent me to log-in.

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marceline nitwit.
professional procrastinator.
atys's first openly transgender homina.
loyal member of the guardians of subox.
founding member of the cookies.
proud honorary member of the Lost Girls.

Douglas (atys)

“What to do if you find yourself stuck in a crack in the ground underneath a giant boulder you can't move, with no hope of rescue. Consider how lucky you are that life has been good to you so far. Alternatively, if life hasn't been good to you so far, which given your current circumstances seems more likely, consider how lucky you are that it won't be troubling you much longer.”

What Cookies is about ---- Contact Cookies ---- Cookies at Events ---- For Cookies Diggers and Crafters

#5 Added by Mpdesert 1 decade ago Report | Quote [en]

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Thanks, I figured it out... was using an older email for account :/
All's good now... thanks :)

#6 Added by Binarabi 10 years ago Report | Quote [en]

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There is a request to make this post sticky - so I am putting it in this sticky post

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Binarabi
This idea of "I'm offended". Well I've got news for you. I'm offended by a lot of things too. Where do I send my list? Life is offensive. You know what I mean? Just get in touch with your outer adult. (Bill Hicks)

#7 Added by Carmy 9 years ago Report | Quote [en]

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Super useful post, thank you!

An small update request: "/who csr" chat command doesn't seem to work anymore, but "/who gm" does work.

#8 Added by Talkirc 9 years ago Report | Quote [en]

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never knew any command for it other then /who gm

but then again, who knows.

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Remickla (atys)

Other games - they give you a cookie whether you succeed or not, in fact you don't even have to participate. Ryzom takes your cookie, eats it in front of you, and slaps you 2 or 3 times for bringing a cookie in the first place.

What Cookies is about ---- Contact Cookies ---- Cookies at Events ---- For Cookies Diggers and Crafters
Useful Links:
cookies approved referance data, guides, and more. --- ryztools web version --- talkIRC forum post table of contents

#9 Added by Nehrie 9 years ago Report | Quote [en]

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bump

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The Clan

#10 Added by Placio 9 years ago Report | Quote [en]

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Is there a way to ignore people that are abusing bumps?