Compensation for reduced subscription rates

#1 Added by Tamarea 3 years ago Report | Quote Multilingual

Good news for all those who got an ongoing subscription paid before the rates' reduction!

Indeed, we will offer you Premium days to compensate for the days paid but not used at the date the rates changed.
So, a player who subscribed for 1 year the day before the rates' reduction will be offered 1 year of Premium in compensation. If he or she subscribed for 1 year, 10 months before the rates' reduction, he or she will receive 2 months worth of compensation.
The same applies to shorter subscription periods.

The compensation should be activated within 24 hours. Then, you will be able to activate the Premium days given as compensation from your billing page on https://me.ryzom.com.

Edited 11 times | Last edited by Tamarea (3 years ago)

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Tamarea
Ryzom Team Manager
(FR / EN / ES)
tamarea@ryzom.com

#2 Added by Tamarea 3 years ago Report | Quote Multilingual

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Compensation for the reduction in subscription rates has just been activated!

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Tamarea
Ryzom Team Manager
(FR / EN / ES)
tamarea@ryzom.com

#3 Added by Azukia 3 years ago Report | Quote [en]

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Ok, Thank you. So now I feel safe to assume that the new rate will be in effect at account term rollover on the recurring pay. I thought I may need unsub then reup.
Gotta say, I was losing hope, but I'm kinda having faith again. Thank you for these latest professional decisions.

Sorry, on Xsolla

Last edited by Azukia (3 years ago)

#4 Added by Tamarea 3 years ago Report | Quote [en]

{translate}

Azukia

Ok, Thank you. So now I feel safe to assume that the new rate will be in effect at account term rollover on the recurring pay. I thought I may need unsub then reup.
Gotta say, I was losing hope, but I'm kinda having faith again. Thank you for these latest professional decisions.

Sorry, on Xsolla

Yes, the new rates will be automatically applied at the next automatic payment, you don't have to do anything on your side for that.

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Tamarea
Ryzom Team Manager
(FR / EN / ES)
tamarea@ryzom.com

#5 Added by Azukia 3 years ago Report | Quote [en]

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thanks so much, prob need update cc, but that is regular life :)