Compensation for reduced subscription rates - OFFICIAL NEWS

#1 Added by Tamarea 3 years ago Report | Quote Multilingual

Compensation suite à la baisse de tarifs des abonnements

Bonne nouvelle pour tous ceux qui ont un abonnement en cours payé avant la baisse des tarifs !

En effet, nous allons vous offrir des jours de Premium en compensation des jours payés mais non utilisés à la date du changement de ces tarifs.
Ainsi, un joueur qui s'est abonné pour 1 an la veille de la baisse se verra offrir 1 an de jeu Premium en compensation. S'il s'est abonné pour 1 an, 10 mois avant la baisse, il recevra 2 mois en compensation.
Il en sera de même pour les temps d'abonnement plus court.

Les compensations devraient être mises en place dans les 24 heures. Ensuite, vous pourrez activer les jours Premium donnés en compensation à partir de votre page de facturation sur https://me.ryzom.com.

Edited 11 times | Last edited by Tamarea (3 years ago)

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Tamarea
Ryzom Team Manager
(FR / EN / ES)
tamarea@ryzom.com

#2 Added by Tamarea 3 years ago Report | Quote Multilingual

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Compensation for the reduction in subscription rates has just been activated!

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Tamarea
Ryzom Team Manager
(FR / EN / ES)
tamarea@ryzom.com

#3 Added by Azukia 3 years ago Report | Quote [en]

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Ok, Thank you. So now I feel safe to assume that the new rate will be in effect at account term rollover on the recurring pay. I thought I may need unsub then reup.
Gotta say, I was losing hope, but I'm kinda having faith again. Thank you for these latest professional decisions.

Sorry, on Xsolla

Last edited by Azukia (3 years ago)

#4 Added by Tamarea 3 years ago Report | Quote [en]

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Azukia

Ok, Thank you. So now I feel safe to assume that the new rate will be in effect at account term rollover on the recurring pay. I thought I may need unsub then reup.
Gotta say, I was losing hope, but I'm kinda having faith again. Thank you for these latest professional decisions.

Sorry, on Xsolla

Yes, the new rates will be automatically applied at the next automatic payment, you don't have to do anything on your side for that.

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Tamarea
Ryzom Team Manager
(FR / EN / ES)
tamarea@ryzom.com

#5 Added by Azukia 3 years ago Report | Quote [en]

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thanks so much, prob need update cc, but that is regular life :)