after clicking play. the loading does not finish and the game then closes - TECHNICAL SUPPORT / WEB APPs BUGS

#1 Added by Rapaz 5 years ago Report | Quote [en]

error message:
https://i.imgur.com/HDxMHFo.jpg

information from my computer:
https://i.imgur.com/Csf85ie.jpg

#2 Added by Karu 5 years ago Report | Quote [en]

Not sure what the issue is there. Win7/32bit works for me just fine (amd hd integrated graphics).

Try changing video driver under ryzom configure to opengl/directx and ignore the suggestion game may give on startup regarding video driver with amd.

Maybe updating graphics drivers if possible may help.

---

Hello!

#3 Added by Rapaz 5 years ago Report | Quote [en]

{translate}

in drive: OpenGL
https://i.imgur.com/mzHtZ5M.jpg

thanks for trying

Last edited by Rapaz (5 years ago)

#4 Added by Karu 5 years ago Report | Quote [en]

{translate}

Rapaz

in drive: OpenGL
https://i.imgur.com/mzHtZ5M.jpg

Update graphics drivers from amd website if possible. You seem to be missing OpenGL.

---

Hello!

#5 Added by Rapaz 5 years ago Report | Quote [en]

{translate}

[EN] after updating all drivers with Driver Booster 7, the problem persisted

https://i.imgur.com/TOtshBj.jpg

To configure the game with the new drivers. I opened the game's configuration window, and clicked the "default" button to reset the settings. problem solved, started normally.

https://i.imgur.com/j526DI7.jpg

[PT] Após atualizar todos os drivers com o Driver Booster 7, o problema persistiu

https://i.imgur.com/TOtshBj.jpg

Para configurar o jogo com os novos drivers. Abri a janela de configuração do jogo e cliquei no botão "padrão" para redefinir as configurações. problema resolvido, iniciado normalmente.

https://i.imgur.com/j526DI7.jpg

Thank you! :)

Last edited by Rapaz (5 years ago)

#6 Added by David (Guest) 4 years ago Quote [en]

{translate}

Was there ever a solution to this?
I have an old account, and just installed the game via steam to try it again, but I also tried creating a new account.
This is a new Win 10 PC with the latest drivers, and I've tried the above suggestion

#7 Added by Erisapple 4 years ago Report | Quote [en]

{translate}

If everything is up to date, my suggestion would be to download directly from the Ryzom website and see if that helps.

Also, if you remember the account information you would still be able to use it. If it was premerge, there might be a chance to get your toons back as well.

---

ErisApple
Homin Reaper Karavan

#8 Added by Emiro 4 years ago Report | Quote [en]

{translate}

The above screenshot says that while loading a bitmap file (from ryzom data files), it got a bitmap file format which was not expected. I would assume that this is not related to video card drivers, but corrupted/modified ryzom data.

As suggested above, I recommend to download and try to install the latest version from https://download.ryzom.com/ryzom_installer_windows.exe and give that a go.

If the issue persists, have any modifications been done locally on top of the official client data? Replacing bitmap files can cause such issues.

Let me know if that helps.

Best regards,
Emiro

---

Emiro | Senior Game Master | Englisch/German
Ryzom Support Team

#9 Added by Falloutdclinux 4 years ago Report | Quote [en]

{translate}

Got same issue with game on steam, fresh install did not fix it . Resetting game settings like "Rapaz" suggested got me back into the game.

---