TECHNICAL SUPPORT / WEB APPs BUGS

Bonjour l'équipe de Ryzom

Lorsque je lance le client je rentre mon mot de passe puis lors du chargement vers le choix des personnages j'ai un message d'erreur :

"A failed assertion accurs
ProcName:ryzom_client_r.exe

Date:2019/03/16 21:25:41

File: Z:/home/nevrax/YUBO_SHARD/ryzomcore/code/nel/include\nel/misc/sin gleton.h
Line: 155
FuncName: NLMISC::CManualSingleton<class NLSOUND::CListenerFMod>::getInstance
Reason: "_instance() != NULL"
-------------------------------

No log
------------------------------- "

Comment je fais ?

merci Darkiwolfie(Atys)

Désactive le son depuis le ryzom installer.

merci d'avoir répondu rapidement c rare aujourd'hui
cela fonctionne je vous remercie ^^

euh juste le jeu viens de crash après qlq minutes en affichant une ligne de code assez longue…
je dois faire quoi ?

Donne nous ton fichier client.log pour en savoir plus ( de preference un fichier clean, CaD- efface le, lance le jeu, crash et t'aura un bon fichier log )

A failed assertion occurs
ProcName: ryzom_client_r.exe
Date: 2019/03/16 22:15:18
File: Z:\home\nevrax\YUBO_SHARD\ryzomcore\code\nel\src\3d\water_model.c pp
Line: 1666
FuncName: NL3D::CWaterModel::traverseRender
Reason: "vb.getNumVertices() > 0"
-------------------------------

Log with no filter:
-------------------------------
2019/03/16 22:15:07 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:07 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:07 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:08 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:08 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:08 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:08 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:09 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:09 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:09 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=115) at level 1 (channel 0)
2019/03/16 22:15:09 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:10 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:10 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:10 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:10 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:11 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:11 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:11 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:11 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:12 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:12 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:12 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:13 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:13 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:13 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:13 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=83) at level 1 (channel 1)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 1)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 1)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=83) at level 1 (channel 1)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=115) at level 1 (channel 1)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=243) at level 1 (channel 0)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:16 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:16 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:16 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:17 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:17 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:17 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:17 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:18 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:18 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:18 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:18 ryzom_client_r.exe AST 1f74 water_model.cpp 1666 : "vb.getNumVertices() > 0"
-------------------------------
User Crash Callback:
-------------------------------
UserId: 815957
HomeId: 101
ShardId: 101
On a Mainland Shard
Application: ryzom_live
Player Name: 'Darkiwolfie'
UserPosition: 8829.00 -2483.91 -78.88
ViewPosition: 8829.00 -2483.91 -78.88
Time in game: 0h 5min 3sec
LocalTime: 2019/03/16 22:15:18
ServerTick: 2155177675
ConnectState: Connected
LocalAddress: :50734 (192.168.1.25)
Language: Fran�ais
ClientVersion: FV 3.5.0.9367 (2019-01-31 14:16:25)
PatchVersion: 728
Client is online
NumServerHOP: 0
NumFarTP: 0
NumReselectPerso: 0
Connection Events:
Memory: 1337 KiB/5146 MiB
Process Virtual Memory: 1338 KiB
OS: Microsoft Windows 10 Home 64-bit (Build 17134) (10.0 17134)
Processor: Intel(R) Celeron(R) CPU G550 @ 2.60GHz / Intel64 Family 6 Model 42 Stepping 7 / GenuineIntel / 2600MHz / 2 Processors found
CPUID: bfebfbff
HT: NO
CpuMask: 3
NeL3D: OpenGL / ATI Technologies Inc. / ATI Radeon HD 3600 Series / 3.3.11672 Compatibility Profile Context
3DCard: ATI Radeon HD 3600 Series, version 8.14.1.6264
Sound mixer:
Playing sources: 24
Playing simple sources: 8 / 21
Available tracks: 24
Used tracks: 8
Muted sources: 0
Sources waiting for play: 0
HighestPri: 0 / 2
HighPri: 0 / 4
MidPri: 8 / 6
LowPri: 0 / 8
FreeTracks: 24 / 32
Average update time: 0.000001 msec
Average create time: 0.000000 msec
Estimated CPU: 0.000037%%
Sound driver:
FMod Driver
3d hw buffers: 32
2d hw buffers: 32
-------------------------------

Bonjour,
Je viens d'installer Ryzom un un nouveau PC tout neuf et j'ai exactement le même souci que DarkiWolfe :(

J'ai tout esssayé dans le configurateur, en vain :(


Merci pour votre aide

Il est possible de choisir entre OpenGL et Direct3D dans les options de configuration du client.

Est-ce que les deux donne le même résultat ?

PS : N'hésitez pas à mettre les logs sur https://privatebin.net/ et a donner le lien sur le forum pour qu'ils puissent être étudiés.

Hello,

J'ai trouvé uen solution qui a fonctionné pour moi ( à voir si cela marche pour les autres )

Dans le configurateur, dans "affichage", j'ai activé "OpenGL" et dans "son", j'ai activé le pilote "DirectSound"

A noter que les 2 actions ont été obligatoires ( l'une sans l'autre ne donnait rien)



Asharan