Technical Support

#1 Added by Spiritguide 8 years ago  

{translate}

I'm running windows xp. I've downloaded Ryzom but when I try to install ryzom (ryzom_installer_qt_r.exe) I get an "incorrect status code 301" message. The installer keeps running and nothing happens.

anyone have any suggestions for me. I've tried rebooting the computer, deleting the program and redownloading the program but stil get the same message.

#2 Added by Tiximei 8 years ago  

{translate}

Hello, 

Sorry to see you ran into problems with the installation. Could you please take a screenshot of the error you get and send it to support@ryzom.com with a short description of you platform and OS version and we can take it from there.

---

Tiximei
Senior Game Master
Ryzom Support Team

#3 Added by Siela 8 years ago  

{translate}

Could you please send your ryzom_installer.log to kervala@ryzom.com ?

Hope you will join us on atys soon!

---

#4 Added by Spiritguide 8 years ago  

{translate}

sent the files you wanted to Triximei and Siela.

Thanks again for your effort.

#5 Added by Xiombarg 8 years ago  

{translate}

I received it and reply to him :)

That's strange he received some uncommon HTTP status code like if behind a proxy :(

---

Kervala - Ryzom volunteer developer - Working on different clients