TECHNICAL SUPPORT / WEB APPs BUGS

#25 Added by Loved 8 years ago Report | Quote 

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Sorry you're having trouble Emilie

I usually cant get in on the first or second try , tonight I just left it, not going to stress myself out.

The client itself takes some time to open, and not getting in just compounds it.

im going to remove every last file i have besides my saves and install one more time clean

if its still being bad to me i dont see myself trying too hard

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#26 Added by Xiombarg 8 years ago Report | Quote 

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Emilie

It isn't the SSD. I was running one SSD and one normal, and both had the problem. It seems to have stablized now, but now I have a DIFFERENT problem.

In frustration, I completely uninstalled on the non-SSD machine, reinstalled the install program from the website, and now it says that there's no room to install the program. 0 bytes in fact. It's on crack.

The upshot is now that I cannot even install Ryzom on the machine that has run it for years despite a 0% defrag on both the primary and secondary drives and 200 GB + waiting to be written.

Hooray.

Trust me, I would like to understand this issue too :)

Please could you try this beta version of Ryzom Installer ? http://kervala.net/download/ryzom_installer_windows.exe

(and eventually send me your ryzom_installer.log from the directory where you chose to install Ryzom)

Thanks :)

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Kervala - Ryzom volunteer developer - Working on different clients

#27 Added by Emilie 8 years ago Report | Quote 

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Thanks Kervala

Will do. I plan to be playing Ryzom until it expires or I do.

Emi

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Sassafras

#28 Added by Emilie 8 years ago Report | Quote 

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In order:







Seems like the installer doesn't run, although I don't get the "no you suck, you have no memory on your hard drive" error now.

This is latest version of Win10 64bit, non SSD HD. What else do you need to know? I was trying to get most of the info on the screen.

"Retry" does nothing, "Ignore" came up with this result.

Thanks

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Sassafras

#29 Added by Misugi 8 years ago Report | Quote 

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Emilie,
You use a network disk?
Because it would be better to use a local disk.
Place the installer file "ryzom_installer_qt_r.exe" in your root "D:"
Run the installer and choose the installation directory "D:\Ryzom"
Also, you can try to right-click on the installer and choose "Run as administrator".

Edited 2 times | Last edited by Misugi (8 years ago)

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Misugi
Misulud productions

#30 Added by Emilie 8 years ago Report | Quote 

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the "network" consists of that linux thingy which is in fact a modem/router and is not a "computer" per se and two machines which are networked with the assistance of the modem/router, which is what the cable company uses and belongs to them.

C is the main drive and the D is a partitioned secondary, so more theoretical than actual.

Run as admin doesn't work. I do that with everything to do with Ryzom. I already knew that one ^^

I also tried compatibility mode (win 7) and that didn't work either.

Last edited by Emilie (8 years ago)

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Sassafras

#31 Added by Nehrie 8 years ago Report | Quote 

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Just a thought... Is it possible for you to install Linux on your secondary drive? And install ryzom on that?

I have heard quite a few people are having problems with win10.

No offense intended.

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The Clan

#32 Added by Moniq 8 years ago Report | Quote 

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Hm, cant you run linux client under that linux enviroment in win10? or is it slow? I never tried due i have no Windows...

#33 Added by Xiombarg 8 years ago Report | Quote 

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Emilie

In order:


...

Seems like the installer doesn't run, although I don't get the "no you suck, you have no memory on your hard drive" error now.

This is latest version of Win10 64bit, non SSD HD. What else do you need to know? I was trying to get most of the info on the screen.

"Retry" does nothing, "Ignore" came up with this result.

Thanks

The reason is very simple :)

You just need to close Ryzom Installer before to install it again :p

It's normal it can't overwrite an executable that is already launched :)

I don't know if you noticed but it was still in memory in your Task Manager.

Last edited by Xiombarg (8 years ago)

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Kervala - Ryzom volunteer developer - Working on different clients

#34 Added by Emilie 8 years ago Report | Quote 

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ok, step by step.

0. Gotta start somewhere.




1. Run "ryzom_installer_qt_r.exe.




2. Get the same result as before. Ignore, Retry, Abort. Retry gets you nowhere. Abort gets you to the same place as Ignore, and the "Ryzom Installer Setup" window re-appears.




3. Go to task manager and close it down.





4. The installer program window goes away. The installer is supposed to install to D:/Ryzom, but it does not.

5. Re-open "ryzom_installer_qt_r.exe in d:/Ryzom as per 1.

6. Get the same result as before. Ignore, Retry, none of it works.

7. Continue this cycle.

I think you just told me the dev equivalent of "make sure your computer is plugged in." It's only a joke on your end, sadly. :(

How is this simple to solve?

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Sassafras

#35 Added by Lopyrech 8 years ago Report | Quote 

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It fails because you launch ryzom_installer in D:/ryzom, so it tries to install himself, and can't copy over the ryzom_installer.exe in D:/ryzom cause it's used (by himself)

Remove all files in D:/ryzom, put ryzom_installer anywhere NOT in D:/ryzom, launch it and chose D:/ryzom as installation path.

Last edited by Elikwasa (8 years ago)

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#36 Added by Emilie 8 years ago Report | Quote 

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That should hav fixed the immediate problem but not the ultimate one, and I think it did, although I didn't do what you said.

As it turns out, the ultimate problem, that being why the game itself wouldn't install, was caused by something else.

I was able to fix it because I found out what it was doing, by chance.

When the installer installed to the d:/ryzom folder, it wasn't checking there to see that there was enough memory in the d:/ryzom folder.

Instead, it was checking a folder I had previously deleted, namely c:/ryzom 2016. So it was coming up with the dialogue box that said you don't have enough memory to install the program (because the folder that it was trying to install to didn't exist).

I don't know why it was doing this, but it was.

When I remade the c:/ryzom 2016 folder with nothing in it, it then installed to that folder instead of the one it was directed to, being d:/ryzom, and I can now run the game.

This makes no sense, but it works.

Thanks for your help everyone :)

EDIT: Kervala, this is with the 64bit Win10 beta from your website.

Edited 5 times | Last edited by Emilie (8 years ago)

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Sassafras

#37 Added by Nume 8 years ago Report | Quote 

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I think there is something in the installation that says something like install to c:/ryzom or in linux /home/user/.local/share/Ryzom.

This is similar to the problems I was having in the sense that the path is looking one place for data /home/user/.local/share/Ryzom and not checking the old location /home/user/.ryzom for the information where I had the game installed.

I believe this has to do with the migration to a new home directory for the game that you don't need administrator privileges to run the game.

Back in the day we had to write each directory and subdirectory we wanted it to check in the path command.

No offense intended Gidget. Just hope this helps.

#38 Added by Karu 8 years ago Report | Quote 

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Emilie

This makes no sense, but it works.

Thanks for good error report. Its actually quite simple, Ryzom installer is reading old location from files left over on AppData directory and does not handle the situation correctly when that location does not exist anymore.

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Hello!

#39 Added by Terregaia 8 years ago Report | Quote 

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I was reading the topic as my sisters experience lag and trees mooving trouble in the game, and i wanted just to react on nume's trouble and installation process under linux.

I'm on a standard debian jessie 64, and i: just download and extract the latest corresponding kervala's beta client, on a dedicated "ryzom" folder just created in my user home (~/ryzom), and then, after allowing the ryzom_client.sh to be executed, i just launch it.

it then "patch, patch, and patch"^^ and i'm able to play.

To get my interface back (for new install on another computer), i just copy my backuped save directory files in the ~/ryzom/save folder.

thats just it and whenever a crash mess every thing up (sound activated crash does on my computer), i just click on the ryzom_client_patcher

if it helps other linux user