Technical Support

#1 Added by Desertfox 8 years ago  

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Today here was a patch (180+ mb) and after the patching the client can't connect to the server anymore. It's showing "Error: Can't connect (error code 1)" when I try to login.
I reinstalled the game. But it doesn't work. Please help.

#2 Added by Loved 8 years ago  

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Just asked uni if anyone knows, someone will reply soon I'm sure

you can use www.megacorp.io t o chat into the game from your browser as well

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#3 Added by Nehrie 8 years ago  

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Have you tried restarting your machine?

Also are you using the Steam client or the Native client?

32 bit 64 bit?

Where did you download from?

Did you download the second time from the same place you downloaded the first time?

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The Clan

#4 Added by Loved 8 years ago  

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I did a little digging but there are lots of suggested fixes
google: "Error: Can't connect (error code 1)" exactly like that

some people say turn off norton, some say you have to open certain ports, so your firewall may be blocking

Good luck if you're not sorted by the time I wake up I'll try again

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#5 Added by Desertfox 8 years ago  

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I restarted, yes. I downloaded the client from the ryzom website. I just downloaded it from there and installed. I don't know more.
I downloaded the client again and installed. Doesn't work.
I'll try some more. Thank you.

#6 Added by Nehrie 8 years ago  

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Try downloading from here.

Kervala Clients

Also you might try contacting customer support.

support@ryzom.com

Last edited by Nehrie (8 years ago)

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The Clan

#7 Added by Desertfox 8 years ago  

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I uninstalled and reinstalled the game. Now it works. But it didn't ask for the patch this time. I don't now what will happen if it asks for the patch again.