Technical Support

#1 Added by Nerdgirl 9 years ago  

#2 Added by Mjollren 9 years ago  

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Go here:

https://secure.ryzom.com/payment_profile/account.php

Login with your username+password. Change subscription to something like Paypal (which is non-recurring).

(This used to work before Steam .. I'm not sure if it works for accounts linked to Steam)

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#3 Added by Tiximei 9 years ago  

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The payments through Steam or the PayPal option for Ryzom regular billing system are not recurring subscriptions. There was an error in the text display and this is now fixed. The only automatic subsription (recurring) Ryzom offers is the WorldPay option via Ryzom regular billing system. 

Thank you for pointing this out to us.

Last edited by Tiximei (9 years ago)

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Tiximei
Senior Game Master
Ryzom Support Team

#4 Added by Nerdgirl 9 years ago  

#5 Added by Bitttymacod 9 years ago  

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My first question would be is your Caps Lock engaged by any chance? If the billing is through Steam, it's a Steam problem not a Ryzom problem.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#6 Added by Nerdgirl 9 years ago  

#7 Added by Bitttymacod 9 years ago  

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Write a ticket on the ingame system if you can get in or write an email to support@ryzom.com with all the information you have. They can check it and get your access back.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#8 Added by Nerdgirl 9 years ago  

#9 Added by Bitttymacod 9 years ago  

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My pleasure. Remember to thank the nice support people, too. They really work hard to help us.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#10 Added by Dyryala 9 years ago  

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k will tyvm