Technical Support

So I recently upgraded windows 10 64-bit, and I tried to install Ryzom as usual with the windows launcher. However, upon entering my account details and pressing "Enter" or clicking "Connect," my launcher would freeze up and I would have to either cancel it via task manager or click on the "X" in the corner until it gave me the option to close it. I've tried reinstalling, closing programs that may be interfering, even messing with ports in my router. I just do not understand what is happening behind the scenes that denies me of having a good time with this game. Please help me with my issue, and thank you for your time & advice in advance. :c

Client.log info from last attempt (While skipping the unimportant stuff):

...


2015/12/26 01:27:50 WRN 37f0 client_ryzom_rd.exe path.cpp 520 NLMISC::CFileContainer::lookup : PATH: File (quit_over.tga) not found (quit_over.tga)
2015/12/26 01:27:50 WRN 37f0 client_ryzom_rd.exe path.cpp 520 NLMISC::CFileContainer::lookup : PATH: File (quit_over.tga) not found (quit_over.tga)
2015/12/26 01:27:50 WRN 37f0 client_ryzom_rd.exe i18n.cpp 152 NLMISC::CI18N::get : I18N: The string uiLodValue did not exist in language en (display once)
2015/12/26 01:27:50 WRN 37f0 client_ryzom_rd.exe interface_parser.cpp 2915 CInterfaceParser::splitLinkTarget : <CInterfaceParser::splitLinkTarget> can't find target link webstart
2015/12/26 01:27:50 WRN 37f0 client_ryzom_rd.exe interface_parser.cpp 2947 CInterfaceParser::splitLinkTargets : <CInterfaceParser::splitLinkTargets> Can't get link target
2015/12/26 01:27:50 INF 37f0 client_ryzom_rd.exe interface_parser.cpp 2165 CInterfaceParser::parseTree : no group found for webstart
2015/12/26 01:27:50 WRN 37f0 client_ryzom_rd.exe interface_parser.cpp 864 CInterfaceParser::parseXMLDocument : could not parse tree
2015/12/26 01:27:50 INF 37f0 client_ryzom_rd.exe interface_parser.cpp 2372 CInterfaceParser::initCoordsAndLuaScript : the element ui:login:create_account:content:login_gr:placeholder was not found as ui:login:create_account:content:login_gr:but_close position reference
2015/12/26 01:27:50 INF 37f0 client_ryzom_rd.exe interface_parser.cpp 2372 CInterfaceParser::initCoordsAndLuaScript : the element ui:login:create_account:content:submit_gr:placeholder was not found as ui:login:create_account:content:submit_gr:but_close position reference
2015/12/26 01:27:50 INF 37f0 client_ryzom_rd.exe interface_parser.cpp 2372 CInterfaceParser::initCoordsAndLuaScript : the element ui:login:create_account:content:login_gr:placeholder was not found as ui:login:create_account:content:login_gr:but_login position reference
2015/12/26 01:27:50 INF 37f0 client_ryzom_rd.exe interface_parser.cpp 2372 CInterfaceParser::initCoordsAndLuaScript : the element ui:login:create_account:content:submit_gr:placeholder was not found as ui:login:create_account:content:submit_gr:but_submit position reference
2015/12/26 01:27:50 INF 37f0 client_ryzom_rd.exe interface_parser.cpp 2372 CInterfaceParser::initCoordsAndLuaScript : the element ui:login:catdisp:content:cat_win was not found as ui:login:catdisp:content:scroll_bar position reference
2015/12/26 01:27:50 INF 37f0 client_ryzom_rd.exe login.cpp 841 login : Using verbose log mode
2015/12/26 01:27:50 INF 37f0 client_ryzom_rd.exe login.cpp 717 initLoginScreen : Using verbose log mode
2015/12/26 01:27:50 INF 37f0 client_ryzom_rd.exe login.cpp 1936 CAHInitResLod::execute : CAHInitResLod called
2015/12/26 01:27:50 WRN 37f0 client_ryzom_rd.exe libwww.cpp 215 _VerifyLibWWW : .\interface_v3\group_html.cpp(1594) : LIBWWW HTRequest_kill returned a bad status
2015/12/26 01:27:50 WRN 37f0 client_ryzom_rd.exe libwww.cpp 215 _VerifyLibWWW : .\interface_v3\group_html.cpp(1594) : LIBWWW HTRequest_kill returned a bad status
2015/12/26 01:28:02 WRN 25f0 client_ryzom_rd.exe http_client.cpp 55 CHttpClient::connect : Can't connect to web server 'su1.ryzom.com:50000': Socket error: Connection to su1.ryzom.com:50000 (178.33.44.35) failed (10060: Connection timed-out)
2015/12/26 01:28:02 INF 25f0 client_ryzom_rd.exe common.cpp 556 NLMISC::Exception::Exception : Exception will be launched: Can't connect to http server
2015/12/26 01:28:02 WRN 25f0 client_ryzom_rd.exe login_progress_post_thread.cpp 209 CLoginProgressTask::run : Can't connect to http server
2015/12/26 01:29:05 INF 37f0 client_ryzom_rd.exe login.cpp 1281 CAHOnLogin::execute : CAHOnLogin called
2015/12/26 01:29:05 INF 37f0 client_ryzom_rd.exe login.cpp 2756 checkLogin : Using verbose log mode
2015/12/26 01:29:05 DBG 37f0 client_ryzom_rd.exe http_client.cpp 50 CHttpClient::connect : Connected to web server 'su1.ryzom.com:40916'
2015/12/26 01:29:05 INF 37f0 client_ryzom_rd.exe login.cpp 2761 checkLogin : Connected
2015/12/26 01:29:05 DBG 37f0 client_ryzom_rd.exe http_client.cpp 74 CHttpClient::send : Sending 'GET /login/r2_login.php?cmd=ask&login=[REDACTED]&lg=en

' to 'su1.ryzom.com:40916 (178.33.44.35)'
2015/12/26 01:29:05 INF 37f0 client_ryzom_rd.exe login.cpp 2769 checkLogin : Sent request for password salt
2015/12/26 01:29:05 INF 37f0 client_ryzom_rd.exe http_client.cpp 148 CHttpClient::receive : Receiving

At this point there are no more logs because at this time the launcher is frozen (Nothing responds, even after waiting a good 10-20 minutes) and I have closed it via task manager or other means.

firewall?

It's not the firewall. I tried allowing the specific ports to allow connection (both out and inbound) and even tried disabling it altogether. I even tried disabling the router firewall, same error.

have you tried beta client from http://ryzom.kervala.net/clients/

I have tried the beta client and I get the same issue.

note these lines here in your posted log:

2015/12/26 01:28:02 WRN 25f0 client_ryzom_rd.exe http_client.cpp 55 CHttpClient::connect : Can't connect to web server 'su1.ryzom.com:50000': Socket error: Connection to su1.ryzom.com:50000 (178.33.44.35) failed (10060: Connection timed-out)
2015/12/26 01:28:02 INF 25f0 client_ryzom_rd.exe common.cpp 556 NLMISC::Exception::Exception : Exception will be launched: Can't connect to http server
2015/12/26 01:28:02 WRN 25f0 client_ryzom_rd.exe login_progress_post_thread.cpp 209 CLoginProgressTask::run : Can't connect to http server

it's clearly an issue of the client not being able to reach out and make a connection. the fact that the launcher is freezing is strange. did you install to default location? (bad on any version of windows from vista up, better to install to custom directory, eg. C:\games\ryzom) (you can try and move the ryzom folder from program files to a different non system dir and see if that helps, or run the launcher with admin rights)

talk

I figured it out. Apparently AVG's web protection service was blocking ryzom from making the connection it needed. It was right under my nose the entire time. >.<

thank you for posting the solution, now that i've read it i do recall the post of the previous person that had this issue, they too found that it was AVG causing it, as this is only the second time i've seen someone report this error it eluded me. with any luck this will help it stay in my mind better so in the future i can help someone else with this issue.

talk

Hello all!
I have the same issues to play using Windows 10 64b... the game start and is active and frozen in taskbar but the login window can't open. I can see at task bar but not in screen. I'm using Avast av... below is the last lines in log file.

2015/12/31 13:35:58 WRN 54 client_ryzom_rd.exe http_client.cpp 61 CHttpClient::connect : Can't connect to web server 'su1.ryzom.com:50000': Socket error: Connection to su1.ryzom.com:50000 (178.33.44.35) failed (10060: Connection timed-out)
2015/12/31 13:35:58 INF 54 client_ryzom_rd.exe common.cpp 571 NLMISC::Exception::Exception : Exception will be launched: Can't connect to http server
2015/12/31 13:35:58 WRN 54 client_ryzom_rd.exe login_progress_post_thread.cpp 225 CLoginProgressTask::run : Can't connect to http server

check all forms of internet security, firewall, (router based) firewall, ect. the lines in the log suggest that the client can't reach the server to establish a connection because something on your computer (or home network if there's router based firewall) is preventing ryzom's client from connecting to the server.

this error comes up often these days, and more often then not windows 10 is involved in league with some form of firewall / internet security app.

i do hope you find the solution to the error and you can rejoin us on atys soon.

talk