Technical Support

I've been getting such updates since forever. They seem to be pretty random, the only possible cause is my machine being busy and the client not being able to read some local files fast enough. The update is most definitely not "real", since two separate clients will not both request to be updated at the same time.

So, what happens, step by step:

Client trieas to start. Client notifies me I need to updte:



I'm stupid and click Patch, instead of closing the window and just trying to launch the game again.

The client works for a bit, and at some point during the update operation, I am notified that it failed:



After launching Ryzom again, I am presented with what I assume is an older login screen:



... which, on login, asks for update!



This seems to go through smoothly, at which point the client quits and restarts. The following sequence happens:





The "ok" button in the last window does nothing. I use the red Exit button.

At this point there's an endless loop, which I have no idea how to avoid, short of completely overwriting all the files in the folder with data from another game installation.

This is, frankly, ridiculous. Has anyone had this problem, ever?


edit: After overwriting all the files with another installation, I got two more updates. One sized 0.0 mb (yes, zero), one sized 15mb. Trifecta of ridiculous this evening.

Remove (rename) 'unpack' folder and see if it fixes it. Also, if you have ryzom installed in 'Program Files' directory, then make sure you run it as administrator.

I get this on  lappy - will take your advice Karu :))

nope - did not work - still getting old screen from years back - like Mj shows

I think you're using an old client and some URLs are not valid anymore :(

Perhaps (but I'm not sure if it'll work) should you add in your client.cfg :

Application = { "ryzom_live", "./client_ryzom_r.exe", "./" };
BackgroundDownloader = 0;
PatchServer = "http://dl.ryzom.com/patch_live";
SignUpURL = "http://www.ryzom.com/subscribe";
StartupHost = "shard.ryzom.com:40916";
StartupPage = "/login/r2_login.php";
InstallStatsUrl = "http://shard.ryzom.com:50000/stats/stats.php";
CreateAccountURL = "https://secure.ryzom.com/signup/from_client.php";
InstallWebPage = "http://dl.ryzom.com/installer/";

Also perhaps, you have the UAC problem if you installed Ryzom in Program Files. Please could you try to install it in another folder (example : C:\Games\Ryzom) ?

Last solution would be to download a more recent version and install it :)

Interesting proposal, but:
shouldn't that be "client_ryzom_rd.exe"?

having "/client_ryzom_r.exe" in cfg should work even if your actual .exe is "client_ryzom_rd.exe" (like me with the official windows client)

For info r mean Release d mean Debug and rd mean ReleaseDebug

but i confirm that having the game under program files can sometime be the issue.

Thanks for the info, Osquallo, my concern was that it might trigger an ENOENT.

the problem doesnt seem to be if you have it on program files or elsewhere, i get this thing almost once a month with all my ryzom folders in another folders. but ive noticed i only get the issue in my main ryzom client. which is weird considerin my alt folder is a copy

Indeed, but I think filename in this line is not used at all in client, so even if the file doesn't exist, it should work :)

I just checked in code and only the first string (ie: "ryzom_live") is used :)