TECHNICAL SUPPORT / WEB APPs BUGS

Hello, I had two accounts (one trial and one subbed), I hadn't logged in for a while (about a year or a year and a half), still I had logged in AFTER the merge of the servers. I have tried to log in to both of them and in both cases I get the error message that says "Invalid account", I also tried to reset my passwords but that didn't work either (getting the same message), I couldn't log in to the forum either (this is a new account).

Also I couldn't use the names of neither of my old accounts for a new one, nor of my old characters.

Did anything else happen other than (and after) the merge that I didn't realized?

My account names are:
o*****s86 (trial)
o*****s1986 (subbed)

Anyway thanks for any trouble you might get into trying to resolve my issue, keep up

should use the account your on to send a ticket about it i think.

I would not publish my account name on the forums..

As Talkirc says, send an ingame ticket or directly e-mail support@ryzom.com :)

Thank you both for your replies, I will do both Talkirc.

PS: Mjollren I though it might be considered unwise to write my account names, but then I dismissed the thought.

PS2: Mjollren there, I changed it (not too late I hope, although I know it can be), thank you for the reminder

I contated support, they replied really fast :-) and their message helped me resolve my issue, it was my bad, I confused my email accounts.

I look forward to see you in Atys again :-)

glad to hear it was all worked out :)