GENERAL

Support team

"I need help, whom should I contact?"

When your questions relate to "gameplay", we invite you to pose them to the players community. You can do it in Region (/r YourQuestion) or in Universe (/u YourQuestion).
For everything else, you will need to contact the Support team through the various available means (see below).
 
 
"What is the CSR team?"

In many other online games, support is provided by Game Masters (GM).
In Ryzom, support is provided by the CSR team (GM being a rank in the team). 
CSR stands for Customer Services Representative. 
 
 
"How can I contact a member of the CSR team?"

There are several ways of contacting a CSR:

 1. In game:
- Through the menu: "Help" and "Assistance";
- By clicking on the "Support" icone on the home page of WebIG (shift+W);
- Directly: the list of the logged CSR is available in the SYSTEM INFO window by entering "/who gm" in a chat window, it is then possible to contact them with "/tell NameOfCSR" (caution: don't write the (CSR) before the name);

2. On Rocket Chat : https://chat.ryzom.com/channel/pub-general;
 
3. Through e-mail to support@ryzom.com;

4 - On the technical forum: http://app.ryzom.com/app_forum/?page=forum/view/1841.


"In what language can I expect to receive help?"

French, German, English, Spanish and Russian.

 
"Who are the current active CSRs?"

(List updated on March, 27th 2021)

Support responsible: Tykus.

SGM

Aileya (DE - EN)
Boar (DE - EN)
Emiro (DE - EN)
Iribulin (FR - EN)
Jadeyn (FR - EN - DE - ES - RU)
Tykus (FR - EN)

GM

Valhoell (DE - EN - ES - FR - RU)
Wrox (DE - EN)

VG

Heli (FR)
Kamdot (EN)

"How can I join CSR team?"

If you're interested in becoming a CSR, please see the post regarding recruitment.

Support Team

<<< RECRUITMENT OPEN! >>>

Dear Homins,

The CSR team (Customer Support Representatives) is relaunching its recruitment campaign.
We need you, your availability, your technical and gameplay knowledge but also your patience, people skills and diplomatic abilities to expand our ranks and to better respond to the expectations of the players. We're looking for those dedicated and motivated individuals that wish to not only be a part of the community but also want to give something back, particularly as a CSR.


"What are the roles of a CSR?"

As a CSR, you will have various tasks depending on your knowledge and these can be:

- Computer Assistance: helping players make the game run properly on Windows, Linux or Mac;
- Technical assistance: answer questions from players on various problems with the gameplay;
- Handling bugs: help players deal with a bug and reporting it, bug handling by checking the ticket system and then transmit them to the development team;
- The role of tester on the test server;
- Ensure that the game Rules and Regulations are respected;
- Moderation of chat channels, forums and other media used by Ryzom.


"What are the requirements for becoming a CSR?"

To become a CSR, you must meet the following conditions:

- Have a good knowledge of the game;
- Have good people skills, patience, humor, a passion for the game, practical sense and can work well in a team;
- Good computer knowledge is most appreciated;
- Have a good knowledge of English;
- Be of age (we can only accept applicants over 18years old).


"How to apply?"

To submit your application, please send an email to tamarea@ryzom.com with the following information:

- Full name and date of birth;
- Account name;
- Name and levels of your main character(s);
- An estimate of your knowledge of the game;
- An estimate of your technical knowledge;
- Languages known;
- Your time zone;
- General availability;
- A short text explaining why you want to join the team, and why you think you would make a good addition to the team.

If your application is accepted, we will proceed with an interview and, if all goes well, then you will become a member of the Ryzom Support Team.

See you soon!

Ryzom Support Team

Le recrutement de CSR francophones est de nouveau ouvert !

Welcome to Graciela, currently under training! (EN, timezone US)

Recruitment for CSR is open!
We're looking especially for Frenchspeaking and English-speaking volunteers. If you are interested, please read this post.

Welcome to Amosys (FR), Hakaye (FR), Kanynda (FR), Pipoka (FR), Tykus (FR), Xuxl (DE)!

Recruitment for English-speaking CSR is open!
We're looking for English-speaking volunteers. If you are interested, please read this post.

Welcome to Arionasis (EN), Nephelo (FR), Tarsey (DE) and Xun (FR)!

Recruitment for English-speaking and French-speaking CSR is open!
We're looking for English-speaking and French-speaking volunteers. If you are interested, please read this post.