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#17 Added by Dawmdt (Guest) 1 decade ago Quote[en] 

{translate}
Mokoi (atys)
It looks to me like a it could be a random internet routing problem with your ISP provider and the game, this can occur from time to time and is not particularly anyones fault.

I think you could be right here, but I don't think it's random and it appears to be my ISPs fault, as I've been trying to login for over a week. The reason I believe you might be right is that a ping works, always. But tracert inconsistently fails whilst still inside my ISPs network:

Pinging shard.ryzom.com [178.33.44.35] with 32 bytes of data:
Reply from 178.33.44.35: bytes=32 time=12ms TTL=57
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57
Reply from 178.33.44.35: bytes=32 time=10ms TTL=57
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57

Ping statistics for 178.33.44.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 12ms, Average = 11ms



tracert shard.ryzom.com

Tracing route to shard.ryzom.com [178.33.44.35]
over a maximum of 30 hops:

1 General failure.

Trace complete.



ping shard.ryzom.com

Pinging shard.ryzom.com [178.33.44.35] with 32 bytes of data:
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57
Reply from 178.33.44.35: bytes=32 time=12ms TTL=57
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57

Ping statistics for 178.33.44.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms



tracert shard.ryzom.com

Tracing route to shard.ryzom.com [178.33.44.35]
over a maximum of 30 hops:

1 General failure.

Trace complete.



tracert shard.ryzom.com

Tracing route to shard.ryzom.com [178.33.44.35]
over a maximum of 30 hops:

1 5 ms 5 ms 8 ms 10.29.12.1
2 7 ms 8 ms 7 ms bmly-core-2a-ae4-1499.network.virginmedia.net [8
0.1.227.145]
3 8 ms 7 ms 8 ms popl-bb-1c-ae3-0.network.virginmedia.net [213.10
5.159.225]
4 6 ms 7 ms 8 ms tele-ic-5-ae0-0.network.virginmedia.net [213.105
.159.117]
5 * * * Request timed out.
6 11 ms 11 ms 12 ms rbx-g1-a9.fr.eu [94.23.122.66]
7 General failure.

Trace complete.



ping shard.ryzom.com

Pinging shard.ryzom.com [178.33.44.35] with 32 bytes of data:
Reply from 178.33.44.35: bytes=32 time=10ms TTL=57
Reply from 178.33.44.35: bytes=32 time=12ms TTL=57
Reply from 178.33.44.35: bytes=32 time=12ms TTL=57
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57

Ping statistics for 178.33.44.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 12ms, Average = 11ms



tracert shard.ryzom.com

Tracing route to shard.ryzom.com [178.33.44.35]
over a maximum of 30 hops:

1 6 ms 6 ms 7 ms 10.29.12.1
2 10 ms 7 ms 7 ms bmly-core-2a-ae4-1499.network.virginmedia.net [8
0.1.227.145]
3 8 ms 8 ms General failure.

Trace complete.

#18 Added by Jarnys 1 decade ago Report | Quote[en] 

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General Failure during ping/tracert? I did a fast search and it seems to be in connection with IPv6 in most cases:

Here's the best description on what to do that I've found so far: http://www.rickygao.com/troubleshooting-general-failure-in-ping-o r-tracert/

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#19 Added by Herlie (Guest) 1 decade ago Quote[en] 

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So I still can't log in. Since I've read that there's nothing I should be doing to the client files and that it's an issue with my ISP, does this mean that Sweden is blocked from playing? Should I just try to start the game once a week or something?

#20 Added by Talkirc 1 decade ago Report | Quote[en] 

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ok i have an idea, try turning of the ipv6 options in your network settings, very few sites as yet use this to my knownledge and i'm almost 100% sure ryzom doesn't take advantage of that protocall at all. (sorry for spelling errors)

and i doubt it's sweeden, i have friends close to there that play all the time, btw, i'm sure you posted it, but what OS are you using?

---

Remickla (atys)
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