Error Code 62 - TECHNICAL SUPPORT / WEB APPs BUGS

#16 Added by Jarnys 1 decade ago Report | Quote [en]

Examples (win ones German though):

"Win check DNS"

C:\Users\janlue>nslookup shard.ryzom.com
Server: router.luetke.lan
Address: 2001:4dd0:ff00:8b12:6::1

Nicht autorisierende Antwort:
Name: shard.ryzom.com
Address: 178.33.44.35

"Linux check DNS"

luetke@media ~ $ dig su1.ryzom.com

; <<>> DiG 9.8.1-P1 <<>> su1.ryzom.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 391
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;su1.ryzom.com. IN A

;; ANSWER SECTION:
su1.ryzom.com. 28654 IN A 178.33.44.35

;; Query time: 2 msec
;; SERVER: 192.168.6.1#53(192.168.6.1)
;; WHEN: Wed Oct 16 14:16:17 2013
;; MSG SIZE rcvd: 47

In my case it's getting the DNS info from my router ;-)

"Win Ping"

C:\Users\janlue>ping shard.ryzom.com

Ping wird ausgeführt für shard.ryzom.com [178.33.44.35] mit 32 Bytes Daten:
Antwort von 178.33.44.35: Bytes=32 Zeit=28ms TTL=56
Antwort von 178.33.44.35: Bytes=32 Zeit=27ms TTL=56
Antwort von 178.33.44.35: Bytes=32 Zeit=27ms TTL=56
Antwort von 178.33.44.35: Bytes=32 Zeit=27ms TTL=56

Ping-Statistik für 178.33.44.35:
Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
(0% Verlust),
Ca. Zeitangaben in Millisek.:
Minimum = 27ms, Maximum = 28ms, Mittelwert = 27ms

"Linux Ping"

luetke@media ~ $ ping -c 4 su1.ryzom.com
PING su1.ryzom.com (178.33.44.35) 56(84) bytes of data.
64 bytes from 178.33.44.35: icmp_req=1 ttl=56 time=27.2 ms
64 bytes from 178.33.44.35: icmp_req=2 ttl=56 time=27.9 ms
64 bytes from 178.33.44.35: icmp_req=3 ttl=56 time=27.2 ms
64 bytes from 178.33.44.35: icmp_req=4 ttl=56 time=28.0 ms

--- su1.ryzom.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 15157ms
rtt min/avg/max/mdev = 27.215/27.613/28.070/0.436 ms

-c 4 is to restrict it to 4 times otherwise you'll have to abort it with Ctrl-C after a while

"Win trace"

C:\Users\janlue>tracert shard.ryzom.com

Routenverfolgung zu shard.ryzom.com [178.33.44.35] über maximal 30 Abschnitte:

1 <1 ms <1 ms 4 ms router.luetke.lan [192.168.6.1]
2 11 ms 9 ms 8 ms 62.214.64.52
3 24 ms 10 ms 10 ms 62.214.110.57
4 179 ms 198 ms 204 ms 62.214.106.90
5 19 ms 20 ms 19 ms 62.214.106.65
6 * 20 ms * decix.routers.ovh.net [80.81.192.209]
7 29 ms 28 ms 60 ms rbx-g2-a9.fr.eu [91.121.131.201]
8 29 ms * 27 ms vss-6a-6k.fr.eu [91.121.128.40]
9 27 ms 27 ms 27 ms 178.33.44.35

Ablaufverfolgung beendet.

"Linux trace"

traceroute su1.ryzom.com
traceroute to su1.ryzom.com (178.33.44.35), 30 hops max, 60 byte packets
1 router.luetke.lan (192.168.6.1) 0.733 ms 1.142 ms 1.562 ms
2 62.214.64.52 (62.214.64.52) 11.456 ms 13.551 ms 15.054 ms
3 62.214.110.57 (62.214.110.57) 152.616 ms 152.954 ms 153.113 ms
4 62.214.106.90 (62.214.106.90) 27.540 ms 30.607 ms 62.214.106.94 (62.214.106.94) 31.393 ms
5 62.214.106.69 (62.214.106.69) 41.017 ms 41.354 ms 42.822 ms
6 decix.routers.ovh.net (80.81.192.209) 45.429 ms * *
7 rbx-g2-a9.fr.eu (91.121.131.201) 50.528 ms 28.825 ms 58.231 ms
8 vss-6a-6k.fr.eu (91.121.128.40) 58.618 ms * *
9 * * *
...
30 * * *

Note that the trace on linux had some trouble with finding the last hop(s) maybe because the route changed in the middle of it. Note as well that traceroute is not available by default on all linux systems - you might have to install the package.

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#17 Added by Dawmdt (Guest) 1 decade ago Quote [en]

{translate}

Mokoi (atys)

It looks to me like a it could be a random internet routing problem with your ISP provider and the game, this can occur from time to time and is not particularly anyones fault.

I think you could be right here, but I don't think it's random and it appears to be my ISPs fault, as I've been trying to login for over a week. The reason I believe you might be right is that a ping works, always. But tracert inconsistently fails whilst still inside my ISPs network:

Pinging shard.ryzom.com [178.33.44.35] with 32 bytes of data:
Reply from 178.33.44.35: bytes=32 time=12ms TTL=57
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57
Reply from 178.33.44.35: bytes=32 time=10ms TTL=57
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57

Ping statistics for 178.33.44.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 12ms, Average = 11ms

tracert shard.ryzom.com

Tracing route to shard.ryzom.com [178.33.44.35]
over a maximum of 30 hops:

1 General failure.

Trace complete.

ping shard.ryzom.com

Pinging shard.ryzom.com [178.33.44.35] with 32 bytes of data:
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57
Reply from 178.33.44.35: bytes=32 time=12ms TTL=57
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57

Ping statistics for 178.33.44.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms

tracert shard.ryzom.com

Tracing route to shard.ryzom.com [178.33.44.35]
over a maximum of 30 hops:

1 General failure.

Trace complete.

tracert shard.ryzom.com

Tracing route to shard.ryzom.com [178.33.44.35]
over a maximum of 30 hops:

1 5 ms 5 ms 8 ms 10.29.12.1
2 7 ms 8 ms 7 ms bmly-core-2a-ae4-1499.network.virginmedia.net [8
0.1.227.145]
3 8 ms 7 ms 8 ms popl-bb-1c-ae3-0.network.virginmedia.net [213.10
5.159.225]
4 6 ms 7 ms 8 ms tele-ic-5-ae0-0.network.virginmedia.net [213.105
.159.117]
5 * * * Request timed out.
6 11 ms 11 ms 12 ms rbx-g1-a9.fr.eu [94.23.122.66]
7 General failure.

Trace complete.

ping shard.ryzom.com

Pinging shard.ryzom.com [178.33.44.35] with 32 bytes of data:
Reply from 178.33.44.35: bytes=32 time=10ms TTL=57
Reply from 178.33.44.35: bytes=32 time=12ms TTL=57
Reply from 178.33.44.35: bytes=32 time=12ms TTL=57
Reply from 178.33.44.35: bytes=32 time=11ms TTL=57

Ping statistics for 178.33.44.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 12ms, Average = 11ms

tracert shard.ryzom.com

Tracing route to shard.ryzom.com [178.33.44.35]
over a maximum of 30 hops:

1 6 ms 6 ms 7 ms 10.29.12.1
2 10 ms 7 ms 7 ms bmly-core-2a-ae4-1499.network.virginmedia.net [8
0.1.227.145]
3 8 ms 8 ms General failure.

Trace complete.

#18 Added by Jarnys 1 decade ago Report | Quote [en]

{translate}

General Failure during ping/tracert? I did a fast search and it seems to be in connection with IPv6 in most cases:

Here's the best description on what to do that I've found so far: http://www.rickygao.com/troubleshooting-general-failure-in-ping-o r-tracert/

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#19 Added by Herlie (Guest) 1 decade ago Quote [en]

{translate}

So I still can't log in. Since I've read that there's nothing I should be doing to the client files and that it's an issue with my ISP, does this mean that Sweden is blocked from playing? Should I just try to start the game once a week or something?

#20 Added by Talkirc 1 decade ago Report | Quote [en]

{translate}

ok i have an idea, try turning of the ipv6 options in your network settings, very few sites as yet use this to my knownledge and i'm almost 100% sure ryzom doesn't take advantage of that protocall at all. (sorry for spelling errors)

and i doubt it's sweeden, i have friends close to there that play all the time, btw, i'm sure you posted it, but what OS are you using?

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Remickla (atys)

Other games - they give you a cookie whether you succeed or not, in fact you don't even have to participate. Ryzom takes your cookie, eats it in front of you, and slaps you 2 or 3 times for bringing a cookie in the first place.

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