My carachter was deleted!! - TECHNICAL SUPPORT / WEB APPs BUGS

#1 Added by Ahik 1 decade ago Report | Quote [en]

I was level 100, i don't logged in for a week and my carachter was deleted... why? can you reset my level to 100?

#2 Added by Mjollren 1 decade ago Report | Quote [en]

Characters don't get randomly deleted, unless today's server migration borked something or you have "nice" friends.

Make a new character with another name, and open a ticket to have the old character restored; this is the fastest way to alert the CSRs. Or while in-game, do a /who GM and see in Sys Info if any csr is online right at that moment, and talk to them.

A third way is to send an e-mail to support@ryzom.com, as explained in this post: http://app.ryzom.com/app_forum/index.php?page=topic/view/17288/1# 1

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#3 Added by Bitttymacod 1 decade ago Report | Quote [en]

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Also, if you are using the same account to make your new character, do NOT put it in the same slot as the deleted character!! That is apparently a thing that will make it impossible to retrieve the old character.

Mjollren is correct that the CSRs do not randomly delete characters. Even if you totally violate the names policy they just change the name on you. If you did something to be banned or suspended you would have been told about it before the action was undertaken.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#4 Added by Ahik 1 decade ago Report | Quote [en]

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I was a normal and calm player, i think that my account was deleted because i was inactive when the server migrated.
I sent an email to support@ryzom.com

#5 Added by Irfidel 1 decade ago Report | Quote [en]

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That would put a new meaning to "for a week".

You'll find what happened by searching this forum.

#6 Added by Bitttymacod 1 decade ago Report | Quote [en]

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Yeah, "a week"= 6+ months? That's about the ratio for Atys to IRL time, but inverted. Still fixable with a resubscription and the intervention of a high-level CSR.

There's a possibility that Pyroxol is talking about the recent server transfer, but I doubt it.

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#7 Added by Irfidel 1 decade ago Report | Quote [en]

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Bitty, you're right. Last week and some time before, the game server, the sql database server, and some other stuff got moved to other servers. During such a move it is always possible that data gets lost.

Pyroxol, let us know if and how this got resolved.

#8 Added by Ahik 1 decade ago Report | Quote [en]

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Hi, I was pyroxol, I'm now in my restored account. Thank you support team, in particular Mokoi, that resolved my situation.
My account was found in a backup from old servers.

Ahik :)

#9 Added by Daomei 1 decade ago Report | Quote [en]

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Congratulations. Looking forward to meet on the bark.

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Daomei die Streunerin - religionsneutral, zivilisationsneutral, gildenneutral