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TECHNICAL SUPPORT / WEB APPs BUGS
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#1 Added by Rakhmetov 1 decade ago Report | Quote[en] 

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Reposting this from the Web Apps forum:

I am having an issue with a new character I created yesterday. Whenever I try to connect to the web app, whether from my browser or in-game, it returns the following message:

ryDb New Char Error



I cannot access any of the profile / forum / mail / occupation / achievement features with that character. The character's name is Faervel.

Could you please tell me what to do about it?
Thanks

#2 Added by Bitttymacod 1 decade ago Report | Quote[en] 

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First, have you tried it again (later) today. At least one person who was having a problem logging in yesterday can now access things.

Second, I recommend an email to support-ee@ryzom.com in addition to reporting the problem here.

That message is interesting -- I don't believe it's ever been reported before.

-- Bittty (not a CSR)

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#3 Added by Legalizhurb 1 decade ago Report | Quote[en] 

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One of our guildies is having the same error. He made the char about 1 week ago.

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#4 Added by Rakhmetov 1 decade ago Report | Quote[en] 

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Yes, I have been trying to log out several times over the past days. I have also tried to create another new character on the same account, but the problem also appeared on that character.

#5 Added by Faervel 1 decade ago Report | Quote[en] 

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This is just to report that the error has now been solved as far as my character is concerned. Thanks to whoever took care of this.
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