black screen - TECHNICAL SUPPORT / WEB APPs BUGS

#1 Added by Mefarlin 1 decade ago Report | Quote [en]

Hello! =)
I ran into a problem - black screen instead of windows login and password.
log file - http://download78.files.mail.ru/21C1SL/24614db3eff490b04ca5d40150 cf6bc0/log.log

#2 Added by Karu 1 decade ago Report | Quote [en]

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Mefarlin

Hello! =)
I ran into a problem - black screen instead of windows login and password.

log shows that you are unable to connect to su1.ryzom.com on port 5000.
make sure your firewall is not blocking it.

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Hello!

#3 Added by Mefarlin 1 decade ago Report | Quote [en]

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Karu

log shows that you are unable to connect to su1.ryzom.com on port 5000.
make sure your firewall is not blocking it.

added to the firewall exceptions, the problem remained.

#4 Added by Karu 1 decade ago Report | Quote [en]

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Mefarlin

Karu
log shows that you are unable to connect to su1.ryzom.com on port 5000.
make sure your firewall is not blocking it.
added to the firewall exceptions, the problem remained.

My mistake, it's port 50000. Ryzom does need to be in whitelist for all outgoing connections (login works with tcp, game itself uses udp, ports and ip vary)

I currently can't test if black sceen is infact firewall and that host/port related or not.

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Hello!

#5 Added by Mefarlin 1 decade ago Report | Quote [en]

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Karu

Mefarlin
Karu
log shows that you are unable to connect to su1.ryzom.com on port 5000.
make sure your firewall is not blocking it.
added to the firewall exceptions, the problem remained.

My mistake, it's port 50000. Ryzom does need to be in whitelist for all outgoing connections (login works with tcp, game itself uses udp, ports and ip vary)

I currently can't test if black sceen is infact firewall and that host/port related or not.

i use antivirus kaspersky, ryzom added in white list (port 5000 and IP su1.ryzom.com). I have also added the port in the router to open ports

#6 Added by Karu 1 decade ago Report | Quote [en]

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Mefarlin

i use antivirus kaspersky, ryzom added in white list (port 5000 and IP su1.ryzom.com). I have also added the port in the router to open ports

Just to rule out firewall, can you temporarily disable firewall and see if it loads?

Last edited by Karu (1 decade ago) | Reason: typos

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Hello!

#7 Added by Mefarlin 1 decade ago Report | Quote [en]

{translate}

Karu

Mefarlin
i use antivirus kaspersky, ryzom added in white list (port 5000 and IP su1.ryzom.com). I have also added the port in the router to open ports
Just to rule out firewall, can you temporarily disable firewall and see if it loads?

I disable firewall - but the error remains =)
I do not understand the reason, if the IP and port in the router and firewall exceptions disabled

#8 Added by Efeeko 1 decade ago Report | Quote [en]

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Unfortunately your log file is down, so I can't look, but if it is a firewall, make sure your not double or even triple blocked. Windows firewall could be running in the background and if you have a router, that is a firewall as well. However that really should not be causing your problem as I have two firewalls running (software on local and router) with both Linux and Windows and have never had any connection problems.

Just in case though make sure your Windows firewall is not running in the background then try to run the game and finally if all else fails make exceptions or disable the firewall on your router if you have one. Don't disable both all at once if both are running for two reasons. 1. Your leaving yourself vulnerable possibly unnecessarily. 2. Shutting down one at a time will let you find the culprit easier.

Last edited by Efeeko (1 decade ago)