I can't pay my subscription using PayByCash - TECHNICAL SUPPORT / WEB APPs BUGS

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Forums » TECHNICAL SUPPORT / WEB APPs BUGS » I can't pay my subscription using PayByCash

#1 Added by Zorach(arispotle) 1 decade ago Report | Quote [en]

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It probably happened because I tried once or twice make the payment using PayByCash and I couldn't finish it.

Now it's saying:

Next order with PayByCash

Purchasing options deactivated, since you already have a PayByCash transaction pending.

But I'm sure I have no transaction pending. The only one transaction has status FAILED.

I'm probably doing something wrong or something, because it's the first time I'm buying a subscription for Ryzom, so if someone could help I would appreciate.

Thanks,

#2 Added by Sywindt(Yubo) 1 decade ago Report | Quote [en]

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Hi Zorach,

The pending payment should time-out after 24 hours. If you still have a problem, please send an email to support-ee@ryzom.com describing your problem.

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Sywindt | Game Master | EN, NL, de, fr

#3 Added by Zorach(arispotle) 1 decade ago Report | Quote [en]

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Sywindt, you are correct! The pending payment timed out.

Thanks a lot!

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