TECHNICAL SUPPORT / WEB APPs BUGS

#34 Added by Sywindt(Yubo) 1 decade ago Report | Quote 

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Bitttymacod

OK, I just enabled the AV and things immediately returned to the interference with things like typing. WTF??? I checked the priority and both Ryzom and Avast have normal priority.

Not wanting to run without anti-virus is understandable, but it won't hurt for testing purposes (provided you don't do anything else like browse or download)

Could you see if you can reproduce this behaviour consistently? I.e. AV off = running OK, AV on = laggy.

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Sywindt | Game Master | EN, NL, de, fr

#35 Added by Nonea 1 decade ago Report | Quote 

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Possibly disable on-access scanning (I think that's what Avast calls it) all together while Ryzom's running? Or like Ulykus suggests just disable it for Ryzom if that's possible. I haven't used Avast since before the GUI change a while ago, so I don't know.

#36 Added by Gorran 1 decade ago Report | Quote 

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Using Avast myself on a dual quad core machine and not seeing CPU usage above 25%.
You can exclude the Ryzom directory from the Real Time Shields -> Expert Settings dialog.

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Eldest, Order of the White Lotus

#37 Added by Bitttymacod 1 decade ago Report | Quote 

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Hey all --

I did the test with AV on/off/on/off and it displayed the expected behavior -- interference when on, none when off.

Well, I'm on a single-core machine. I have taken the advice of Gorran and excluded the Ryzom directory from Real time shields, and excluded the ryzom client as well.

And if that doesn't work, I'll try the lower priority to see if it paradoxically fixes the problem

I appreciate the interaction with all of you.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#38 Added by Bitttymacod 1 decade ago Report | Quote 

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OK, did a two hour run with the AV stuff adjusted, and it's a little better, but still not good.

I will now be attempting the setting of Ryzom to a lower priority.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#39 Added by Bennassi 1 decade ago Report | Quote 

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Hi,

Just a few things i was thinking of... Are you working on a laptop or desktop?
Laptop:
Is it slow when adapter is plugged in or is it when adapter is not plugged in?
This could come of powersaving stuff from Windows/Linux/Mac/Ubuntu/....

Desktop:
Also check your powerplan, maybe you have some C02 reducing stuff in there.
If you have that your PC is clocking your processor down when no need for power.
And switching back that is sometimes a bit of pain in speeds performance.

Greetz,
Benn

#40 Added by Bitttymacod 1 decade ago Report | Quote 

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To Bennassi -- Desktop AMD Athalon 64 3200 2.01 GHz/ 2GM memory and Nvida 9600 GT. The power settings are set to "leave the bloody computer alone, I'll turn it off when I go to bed."

To all. Tried running Ryzom at lower priority, which did remove the interference with Firefox and with the use of text boxes in game, but at the expense of hesitant and jerky movement in game and less responsiveness to changes in my digging operations. I'm not sure I'm going to repeat that. CPU usage was at 100.0% at all times even with the reduced priority.

More ideas?

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#41 Added by Kilgoretrout 1 decade ago Report | Quote 

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2 gigs sounds like alot of ram but Ryzom is a ram hog. If possible/can afford try to get it to 4 gigs. The hesitancy may be using hd as a swap file.-Kil

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#42 Added by Sywindt(Yubo) 1 decade ago Report | Quote 

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So it would seem like your AV is messing things up here. Personally I use Microsoft Security Essentials and have only good experiences with it. Failing all else perhaps you could consider switching.

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Sywindt | Game Master | EN, NL, de, fr

#43 Added by Hekla 1 decade ago Report | Quote 

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I've used Avast for a good while, and it did slow down the game at some stage by scanning very large files the Ryzom client was accessing. Flagging the entire Ryzom directory to be excluded from scanning made it all smooth again for me.

If you do have RAM issues, perhaps using cleanmem before, or even during, your Ryzom playtime, might help. If your PC is low on RAM and paging to the drive, that will certainly make gameplay impossible.

#44 Added by Bitttymacod 1 decade ago Report | Quote 

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Hekla --

I have flagged the Ryzom directory not to be scanne (see reports above) and while it helped some, it was not a panacea. (+Kilgore) The slowdowns are not correlated in any way to disk activity, so I'm doubting that it is the pagefile, especially since System Manager shows unused RAM during play.

Sywindt - Yes, it is clear that AV is related to the problem, but it also happened with McAfee and it is a change since last spring or even since the summer.

Putting more ram into an almost 6-year-old computer is pretty much not going to happen. Max for the Motherboard and OS is 4GB..

I am continuing experimentation....

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#45 Added by Pokeraitis(arispotle) 1 decade ago Report | Quote 

#46 Added by Celik 1 decade ago Report | Quote 

#47 Added by Bitttymacod 1 decade ago Report | Quote 

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Thanks, Pokeratis, for the thought, but as Celik notes, I not only tried cleaning the GPU and CPU heat sinks, I *did* clean them. I'm trying something else now, that is relevant to the time period in which I noticed the problem. I am determined that I *will* discover the cause of this and fix it. It's sort of like figuring out how to properly attack one of the Marauder NPC's. :)

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#48 Added by Kilgoretrout 1 decade ago Report | Quote 

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*sits and waits for storytime like Sergio*:).

Last edited by Kilgoretrout (1 decade ago)

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