Problème de connexion - TECHNICAL SUPPORT / WEB APPs BUGS

#1 Added by Winscate 5 years ago Report | Quote [fr]

Bonjour,

J'ai repris un abonnement du jeu depuis un compte que j'avais créée sur RYZOM en 2009.
personnage : WINSCATE.
En re-téléchargeant le jeu tout se passe correctement jusqu'à ce que j'entre mon nom d'utilisateur, WINSCATE, et mon mdp, et le jeu plante avant d'arriver sur l'écran 3 ou se trouve le personnage sans que je n'ai de message d'erreur.
Cependant très rapidement avant de lancer le patch total j'ai vu inscrit le message : error : cCnnection failed with cURL error : Couldn't resolve host name URL 'release.htlm'
merci de votre aide

#2 Added by Winscate 5 years ago Report | Quote [fr]

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J'ai lancer le jeu via : "ryzom_installer_qt_r " dans le dossier ryzom live et avant l'affichage de mon personnage j'ai eu se message d'erreur avant que ca plante.

Access Violation exception generated at 0x2AD1C63D, thread attempts to write at 0xEC768000.
The thread attempted to read from or write to a virtual address for which it does not have the appropriate access.

En espérant que cela puisse aider.

#3 Added by Riasan 5 years ago Report | Quote [en]

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Hello Winscate,

Can you pleas tell us a bit more which client you used?
From Website or Steam?
Which Os you used?

Can you pleas take a look if you found on your Profil Folder a nel_report_xxxxxxx.txt file ?

Best would be send us a Mail to support@ryzom.com with all your Informations.

Best Regrads Riasan
Ryzom Team

#4 Added by Winscate 5 years ago Report | Quote [fr]

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Hello Riasan,

I try to speak with you in English.
I use the client FV 3.6.0 8915 live from website
my OS is window.

i send you a nel report after the connexion failed :

Access Violation exception generated at 0x510AC63D, thread attempts to write at 0xC690C000.
The thread attempted to read from or write to a virtual address for which it does not have the appropriate access.

thank you

#5 Added by Moniq 5 years ago Report | Quote Multilingual

Multilingual | [English] | Français

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Which version of Windows? Is it 32 bit or 64 bit?

#6 Added by Winscate 5 years ago Report | Quote [fr]

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Window 10 64 bits

#7 Added by Riasan 5 years ago Report | Quote [en]

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Hello,

Have you import some old save date or its realy a empty installation?

With Windows 10 its happend often you need install a old Version from DirectX 9c

https://www.microsoft.com/fr-FR/download/details.aspx?id=34429

Best Regrads Riasan

#8 Added by Winscate 5 years ago Report | Quote [fr]

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Goodnight,

Sorry, i download directx 9c for window 10 and install after yours explications but i have alway the problem.