TECHNICAL SUPPORT / WEB APPs BUGS


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#1 Quote[en] 

Hi beta tested this game and played it when it first came out ntil changes were made that made it impossible to solo,
i then retried the game later after it appeared those changes had been removed or altered, but did not have the funds at the time to play,
my account currently appears to be stuck on the 14 day trial account, the only option i hav is to subscribe, how to i get the free to play, i want to try the game again before i subscribe but i'm not getting any free to play options,

I have uninstalled redownloaded and reinstalled the latest version of the game, but it still wont let me log into the game or alter my account o anything but a subscription.



I have xhecked the forums and tried what was in this thread http://app.ryzom.com/app_forum/index.php?page=post/reply/97329 but i do not have the qouted toggle option
Mokoi
[color=#ffff99]
- On that page down the bottom there is a toggle which will allow you to "Terminate your current subscription...".

#2 Report | Quote[en] 

Old 14 day trials were not transferred to the new unlimited trial so you will have to create a new account if you want to use the current trial. (or pay if you really want to continue using the old one)

Terminating the current subscription only means that it will stop after the currently running period and you're without a valid subscription (no valid subscription = no login possible)
The free trial is a valid subscription as well - just one with other restrictions.

Last edited by Jarnys (1 decade ago)

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#3 Quote[en] 

Hmm ok thanks.

#4 Report | Quote[en] 

Cragarion you have nothing to lose by creating a new account, with a new toon, just to try the game out. You don't need to delete your old toon to do this.

If your old toon had graduated from Silan to the Mainland, you will have a bit of training to do to get your new toon up to that level but this won't take long and by then you'll probably know if you want to subscribe or not.

Look forward to seeing you ingame :-)

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It's bad luck to be superstitious . . .



Palta e decata, nan nec ilne matala.

When one goes on a journey it is not the scenery that changes, but the traveller
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