Hi, I was under the impression there was a Mac 'Patch' update coming and that it was already uploaded to Apple App store for their approval and release. Is this true? I emailed Apple as to why it was taking so long, and this is the response i got:
Hello <My Name>,
Thank you for your reply.
I am sorry if it appeared to you that I did not answer your question. So, please let me rephrase it so that I help you with this issue.
<My Name>, the game you are talking about is from a third party developer. While the app store shows this game and its updates, Apple does not control the uploading or management of any content from these developers. If there is a release for this game, then it is the developers responsibility to upload this content to the app store. We have no control over their content.
If this content is not released, then I would ask you to contact the content developer to inquire as to the release date for the app store. They would be the only party who would have access to this information.
<My Name>, I appreciate your efforts in contacting me. I do hope that you will contact the developer of this app for further support to this inquiry. Thank you for your time. Have a great day.
Sincerely,
Trevor
iTunes Store Support
From June 4th to June 9th, I will be in the office from 7:00 AM to 3:15 PM. I will be out of the office on Thursday.
On 6/6/12 4:46 AM, macappstore_english_au_support@apple.com wrote:
> Hello <My Name>,
>
> Trevor here from iTunes Store Support. I have read your email and I see that you are inquiring about the game Ryzom and would like to know when the next update for this MMO will be available. I understand your interest in this information and I would like to provide you the proper support to have this question resolved.
>
> <My Name>, as this app is not one that Apple has created, we are not able to comment on the developer's plan to add new content or update content. So, as I am sure you would like to know when this update is coming, I would ask that you contact the developer of the game for further support. They can be reached here:
>
> http://www.ryzom.com/en/mmorpg-rpg-mmo-support.html
>
> <My Name>, I am sorry that I was not able to provide the assistance required to resolve this issue, but I am very confident that the referral I provided will accomplish this. Thank you for your time. Have a great day.
>
> Sincerely,
>
> Trevor
> iTunes Store Support
>
> From June 4th to June 9th, I will be in the office from 7:00 AM to 3:15 PM. I will be out of the office on Thursday.
>
> Customer First Name : <My Name>
>
> I was wondering what the hold up is on the New Mac patch for the Game of the Saga of Ryzom? they submitted it months ago.
>
>
>
Apparently you didn't understand my question and or missed the last 5
words in it.
They allready submitted a Patch or update to the game that everyone is
awaiting to be approved by the apple app store. It was at least a couple
months ago. The question is: Why is it taking so long? Around what time
can we expect it to be released?
Sorry if this is not written in the order that i emailed him, i just copied and pasted his and my replies
Hello <My Name>,
Thank you for your reply.
I am sorry if it appeared to you that I did not answer your question. So, please let me rephrase it so that I help you with this issue.
<My Name>, the game you are talking about is from a third party developer. While the app store shows this game and its updates, Apple does not control the uploading or management of any content from these developers. If there is a release for this game, then it is the developers responsibility to upload this content to the app store. We have no control over their content.
If this content is not released, then I would ask you to contact the content developer to inquire as to the release date for the app store. They would be the only party who would have access to this information.
<My Name>, I appreciate your efforts in contacting me. I do hope that you will contact the developer of this app for further support to this inquiry. Thank you for your time. Have a great day.
Sincerely,
Trevor
iTunes Store Support
From June 4th to June 9th, I will be in the office from 7:00 AM to 3:15 PM. I will be out of the office on Thursday.
On 6/6/12 4:46 AM, macappstore_english_au_support@apple.com wrote:
> Hello <My Name>,
>
> Trevor here from iTunes Store Support. I have read your email and I see that you are inquiring about the game Ryzom and would like to know when the next update for this MMO will be available. I understand your interest in this information and I would like to provide you the proper support to have this question resolved.
>
> <My Name>, as this app is not one that Apple has created, we are not able to comment on the developer's plan to add new content or update content. So, as I am sure you would like to know when this update is coming, I would ask that you contact the developer of the game for further support. They can be reached here:
>
> http://www.ryzom.com/en/mmorpg-rpg-mmo-support.html
>
> <My Name>, I am sorry that I was not able to provide the assistance required to resolve this issue, but I am very confident that the referral I provided will accomplish this. Thank you for your time. Have a great day.
>
> Sincerely,
>
> Trevor
> iTunes Store Support
>
> From June 4th to June 9th, I will be in the office from 7:00 AM to 3:15 PM. I will be out of the office on Thursday.
>
> Customer First Name : <My Name>
>
> I was wondering what the hold up is on the New Mac patch for the Game of the Saga of Ryzom? they submitted it months ago.
>
>
>
Apparently you didn't understand my question and or missed the last 5
words in it.
They allready submitted a Patch or update to the game that everyone is
awaiting to be approved by the apple app store. It was at least a couple
months ago. The question is: Why is it taking so long? Around what time
can we expect it to be released?
Sorry if this is not written in the order that i emailed him, i just copied and pasted his and my replies