I am attempting to be a returning player.
I had my account and password, but the forum, and tech support, both demanded the character name. After several years gone, I had forgotten the name. I never needed to enter it, because I signed into the account and was given a choice of my characters. Fortunately, I made a lucky guess. Otherwise I would never have been able to contact support for help.
Now I cannot play my formerly-free account unless I pay. It was supposed to be free forever with limitations, which I accepted. But the game was never stable enough at the start to keep me playing. I wanted to try my character again, but if the free trial is now time-limited, that should be made apparent in the game description and at login.
I had my account and password, but the forum, and tech support, both demanded the character name. After several years gone, I had forgotten the name. I never needed to enter it, because I signed into the account and was given a choice of my characters. Fortunately, I made a lucky guess. Otherwise I would never have been able to contact support for help.
Now I cannot play my formerly-free account unless I pay. It was supposed to be free forever with limitations, which I accepted. But the game was never stable enough at the start to keep me playing. I wanted to try my character again, but if the free trial is now time-limited, that should be made apparent in the game description and at login.