1) What prompted this switch to one server? Hasn't the switch to a freemium model helped the game?
There were a very large number of reasons behind our decision to merge servers. While the "freemium" model helped a lot by introducing new players to the game it was still unfortunately not enough to achieve the goals we had set. We had to make this difficult decision to ensure the continuity of the game. Merging the servers provides a number of positive benefits, however:
- Fewer servers means a lot less expenses.
- Less management overhead.
- More players playing together makes the world feel more alive and entertaining!
- Multilingual server.
- The combined events team will be able to do more frequent and better quality events.
- The combined customer support team will be able to provide better customer service.
- It provides an excellent opportunity to do some rebalancing of the game.
2) How do you think the players will take the news?
We are sure that there will be a number of people that will not like it and hopefully a lot will like what the reset will bring to the game! While a number of veteran players will be set back a large number of new players have had a hard time to competing with these established players due to the large differences in equipment and skills.
When it was clear that we had to choose between a server merge or no Ryzom at all, the choice was easy. We hope and trust that our players will understand and support our decision.
3) It will be very hard for a long time player to re-roll his or her character after years of writing stories and playing the game. Is it not possible to merge the server while keeping all of the characters as they are now?
We investigated the possibilities of keeping the characters, but we encountered some very difficult technical issues that make this impossible.
Our players have invested many many hours in their characters, their armor and their guild. It will not be easy to say goodbye to those things.
However some other things, like craft recipes, friendships and the knowledge of how to play the game are permanent. This will help with the transition. Furthermore a new start can often give new insights and lead you to new and unexpected directions.
One of the problems we will have the opportunity to address with resetting the servers is the problem with the value of "dappers" - the money in Ryzom. Ever since the start of Ryzom in 2004 there have been some issues in the economy that make the dappers effectively worthless. There are some settings related to the economy make the dappers too easy to obtain and he only way to fix this is to reset everything. Since we are merging the server there is no better time to do this too.
So yes - it will be difficult for our long-time players but you have to keep in mind that the role-playing will continue and that the re-roll of a character will mean a renewing experience that can be shared with all the newcomers...
All our players will have a really unique opportunity to re-experience Ryzom at the same level as their friends and to create the future together.
4) Have you considered other forms of monetization like microtransactions or a cash-shop? After all, specially designed mounts would probably sell very well!
Real free-to-play games are designed from scratch with specific strategies and gameplay systems to make players want to buy things. Ryzom was never developed for this and we don't want to do follow this direction.
Actually the game is free to play, the only limitation will be when you reach the level 125 you won't gain any xp anymore but you still will be able to play undefinitely. To lift that limitation there is the subscription of 7.95 EUR (or 10.95 USD) per month which is one of the lowest on the market!
5) Won't the consolidation of international communities lead to customer service issues? For example, what will the official server langage be now?
It's the contrary we'll have more CSR people in the game and often our CSRs can speak more than one language so they'll be able to help people faster and handle more problems.
There will be no single official langage on the new server. Players will be able to request support in the same way they did before.
There will universe channels for English, French, German, Spanish and Russian so people can ask for help from other players in their own language. For the local channels all languages will be mixed.
Some adjustment will be needed for sure but we are confident that our CSR team will be able to handle the transition. There will be more of them online at one time then is the case now.
6) Why doesn't a game like Ryzom get more attention? Do you think the playerbase has changed over the years or does the game need to be modernized or made easier?
The MMORPG industry is very tough. New MMO's are released every month. There is a lot of money is spent on advertising when an MMO is released and unfortunately we don't have the means to compete with them.
What we do know is that when we ask our players what they all love more than other MMORPGs they tell us it is the unique Ryzom community. Our players are perhaps more mature than average and make the game very friendly and nice to play.
We really think our community will accept this move to help us achieve an even better and more fun Ryzom world.
source : http://massively.joystiq.com/2012/09/07/exclusive-ryzom-interview -details-player-wipes-and-server-merges/
There were a very large number of reasons behind our decision to merge servers. While the "freemium" model helped a lot by introducing new players to the game it was still unfortunately not enough to achieve the goals we had set. We had to make this difficult decision to ensure the continuity of the game. Merging the servers provides a number of positive benefits, however:
- Fewer servers means a lot less expenses.
- Less management overhead.
- More players playing together makes the world feel more alive and entertaining!
- Multilingual server.
- The combined events team will be able to do more frequent and better quality events.
- The combined customer support team will be able to provide better customer service.
- It provides an excellent opportunity to do some rebalancing of the game.
2) How do you think the players will take the news?
We are sure that there will be a number of people that will not like it and hopefully a lot will like what the reset will bring to the game! While a number of veteran players will be set back a large number of new players have had a hard time to competing with these established players due to the large differences in equipment and skills.
When it was clear that we had to choose between a server merge or no Ryzom at all, the choice was easy. We hope and trust that our players will understand and support our decision.
3) It will be very hard for a long time player to re-roll his or her character after years of writing stories and playing the game. Is it not possible to merge the server while keeping all of the characters as they are now?
We investigated the possibilities of keeping the characters, but we encountered some very difficult technical issues that make this impossible.
Our players have invested many many hours in their characters, their armor and their guild. It will not be easy to say goodbye to those things.
However some other things, like craft recipes, friendships and the knowledge of how to play the game are permanent. This will help with the transition. Furthermore a new start can often give new insights and lead you to new and unexpected directions.
One of the problems we will have the opportunity to address with resetting the servers is the problem with the value of "dappers" - the money in Ryzom. Ever since the start of Ryzom in 2004 there have been some issues in the economy that make the dappers effectively worthless. There are some settings related to the economy make the dappers too easy to obtain and he only way to fix this is to reset everything. Since we are merging the server there is no better time to do this too.
So yes - it will be difficult for our long-time players but you have to keep in mind that the role-playing will continue and that the re-roll of a character will mean a renewing experience that can be shared with all the newcomers...
All our players will have a really unique opportunity to re-experience Ryzom at the same level as their friends and to create the future together.
4) Have you considered other forms of monetization like microtransactions or a cash-shop? After all, specially designed mounts would probably sell very well!
Real free-to-play games are designed from scratch with specific strategies and gameplay systems to make players want to buy things. Ryzom was never developed for this and we don't want to do follow this direction.
Actually the game is free to play, the only limitation will be when you reach the level 125 you won't gain any xp anymore but you still will be able to play undefinitely. To lift that limitation there is the subscription of 7.95 EUR (or 10.95 USD) per month which is one of the lowest on the market!
5) Won't the consolidation of international communities lead to customer service issues? For example, what will the official server langage be now?
It's the contrary we'll have more CSR people in the game and often our CSRs can speak more than one language so they'll be able to help people faster and handle more problems.
There will be no single official langage on the new server. Players will be able to request support in the same way they did before.
There will universe channels for English, French, German, Spanish and Russian so people can ask for help from other players in their own language. For the local channels all languages will be mixed.
Some adjustment will be needed for sure but we are confident that our CSR team will be able to handle the transition. There will be more of them online at one time then is the case now.
6) Why doesn't a game like Ryzom get more attention? Do you think the playerbase has changed over the years or does the game need to be modernized or made easier?
The MMORPG industry is very tough. New MMO's are released every month. There is a lot of money is spent on advertising when an MMO is released and unfortunately we don't have the means to compete with them.
What we do know is that when we ask our players what they all love more than other MMORPGs they tell us it is the unique Ryzom community. Our players are perhaps more mature than average and make the game very friendly and nice to play.
We really think our community will accept this move to help us achieve an even better and more fun Ryzom world.
source : http://massively.joystiq.com/2012/09/07/exclusive-ryzom-interview -details-player-wipes-and-server-merges/
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Yumeroh | Senior Gamemaster | Community Manager | Senior Tester Manager