TECHNICAL SUPPORT / WEB APPs BUGS


x64 version of client?

Just downloaded the client from site to help you...

When starting the installer I get the following message (translation of the German text):
[Icon: Red circle with white X emblazoned]
This File doesn't have a valid digital signature that verifies the author. You should only run software which stems from authors you trust. [link: Which software can be executed?]

You can ignore this warning and press the [run] option (but maybe the devs should at least insert the Author of the Software for the next time as "Unknown Author" is not too trustworthy)

Then I get a select for the installer language (de, en, fr) where I went with English.

And after selecting the install location it extracts a lot of files.

So there's nothing wrong with the installer up there, so here are some validation options:

Filesize: 1 501 611 693 Bytes (1.39 GB) - the real size, NOT the one that depends on sectors and such which is a little bigger.
Torrent: get the torrent file and open it with your favorite bitTorrent application then say that it should save in the same place where you saved your already downloaded installer - it should say that it's 99.9% done and try to download a 291B "Distributed by Mininova.txt" - if not then your installer is corrupted and the torrent will fix it.
Checksum: If you don't have one get a tool to check CRC32 then check the checksum of the installer - it should be DBFCBE99 (for later readers: this is the current version 644)

If all these things say that it's a valid file and you're still getting the error message you can try to get around it this way:
1. Open the installer with your favorite zip program (like 7zip, win rar, ...) by right clicking it and selecting the apropriate option.
2. create a directory somewhere on your harddrive where it makes sense (Default would be C:\Program Files (x86)\Ryzom ) and take care that there's at least 6.5GB of free disc space there (even more if you use the C drive)
3. extract all files in the root directory to the directory you just created (NOT the $xxx folders)
4. then extract the content of $_OUTDIR to the same folder (should be 5 folders with a lot of files in them)
5. right-click and drag the client_ryzom_rd.exe to your desktop and select the option to create a shortcut there.
6. double click the configure.bat and select the appropriate settings for your system and preferences. (most importantly General -> Language and Display -> Parameters (Fullscreen/Windowed + preferred size)
7. double click the shortcut you've just created, login and get the patch to the current version 659 (36.7MB)
8. Read (and accept) the license agreement
9. create your character and have fun playing
10. if anything's looking weird press U and go to the general graphics settings - there are more advanced configuration options for screen ratio, texture size and so on (needed on widescreen with fullscreen)

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Last visit Tuesday, 26 November 13:26:13 UTC
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