Sywindt
Very well said -- This is pretty much the exact reasoning behind the current policy.
For completeness: Everybody has the right to (politely) point out that somebody is breaking the rules. In fact -- we expect you to! Saying that you will only listen to a CSR when you are breaking the rules is nothing more than misguided.
The key word, sir, is *politely*. You did so today, and I complied.
I can't say the same for some others. But I can't hear 'em anymore, so it's all good as far as I'm concerned.
But for the record, no, I don't take orders from equals. Never have. Never will. :-)
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----------"What doesn't kill me gives me XP. :-p" -Sherkalyn