This is pretty unusual. Please try to make another toon for Arispotle to make sure nothing went wrong in the character creation process. Use a name no longer than 13 letters, without special characters, numbers or white spaces.
If it doesn't work, please delete you client.log and log.log files. Afterwards try again once and upload those files somewhere, post the links here. You can also try CeB support chat (http://www.ryzom.com/en/mmorpg-rpg-mmo-support.html on windows, you can also find an email support link there, you may send logs there too).
If it doesn't work, please delete you client.log and log.log files. Afterwards try again once and upload those files somewhere, post the links here. You can also try CeB support chat (http://www.ryzom.com/en/mmorpg-rpg-mmo-support.html on windows, you can also find an email support link there, you may send logs there too).