I experienced similar problems, yesterday. Only, one of the messages might have been founded, and one wrong, so the check seems to be irreliable. Below the text of my trouble ticket:
Indeed, I see a failure of customer service, here, which should not be customer intimidation. People not aware of the technical circumstances may be driven away from professions, or even the game proper.
Why is there no public announcement that due to a technical problem, occupational crafting may be done more often than once a day under certain circumstances, and users are politely asked not to abuse that weakness to get more products. The CSR could announce further that occupation yield will be monitored on the server, and abusers will be punished. That would be clear and inoffensive to any innocent user.
Today I was accused by an automatic text to exploit bugs in the professions system. Surprised and embarrassed, I checked hat I might have done. I know that there is a bug in that system allowing exploits, I reported that bug months before. While I would not assert that I never took any advantage out of it, I never used it systematically, and today, I clearly did not do anything which had to do with that bug or exploit.
Yet, giving the affair a second thought, I recognized that I might have used water carrier profession earlier than after 20 hrs. As I was disconnected forcibly by a client dc caused by my DSL I was unaware thereof. The menacing and accusing text of the message gave me a not so warm welcome, and I consider it somewhat counterproductive.
In case users have to check by themselves not to underflow the 20hrs deadline, please inform about publicly, and give a somewhat more friendly warning.
Indeed, I see a failure of customer service, here, which should not be customer intimidation. People not aware of the technical circumstances may be driven away from professions, or even the game proper.
Why is there no public announcement that due to a technical problem, occupational crafting may be done more often than once a day under certain circumstances, and users are politely asked not to abuse that weakness to get more products. The CSR could announce further that occupation yield will be monitored on the server, and abusers will be punished. That would be clear and inoffensive to any innocent user.
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Daomei die Streunerin - religionsneutral, zivilisationsneutral, gildenneutral