Beeficus
It has been screenshotted, frapsed, ticketed and ignored. The reason it has now reached the point of being splashed on the forum is because we want answers. A mass exodus is exactly what is coming if we dont get them. We are losing players rapidly because there is abuse of 3rd party software that is obvious to those of us trying to fight against it and a perception that the CSR team is unwilling or unable to stop it.
The CSR team have no responded because the use of Third Party Software cannot be proven. The possibility of players have a huge gaming setup, with several computers controlled by the same player makes it so.
So, submit as you may with screenshots and Fraps'd vids, but until you have conclusive proof, such as a player admitting to the use of the software, no one will be banned based upon your tickets.
Answers were given 7 months ago. The same answers still apply now. If the CSR's felt there was an issue, they would be responding to your tickets. Shaking your fists in the air and spewing poison all over the forums will get you nowhere but the same place you've been all along.