TECHNICAL SUPPORT / WEB APPs BUGS


Loading Screen Problem

"Hey I downloaded this game today for mac and after creating my character I tried playing but I couldn't get past the loading screen. After the last bar turned gold it just stopped and didn't change screen ."

I had the same problem. I downloaded it from the Mac AppStore rather than the Ryzom site, would that make a difference?

And this means i've literally never actually been able to launch the game (just create characters which worked 100% smoothly with no issues)... so changing to alternate characters is not an option, nor is changing in-game settings.

what i HAVE done (after the first couple failed attempts) is - in the launch screen before starting the game, set the resolution as 800x600 and the graphics detail to low. still crashed.

then i opened the client.cfg file and (i guess because i set the detail to low) it ALREADY had "MicroVeget = 0;" but i added "SoundOn = 0;" and tried again. Sure enough, that stopped the music from playing during loading, but it still crashed after about 30 seconds as usual anyway. that is the last thing I have done, so now i will be sending the clean client log as you requested!! just wanted any feedback on here possible, and for anyone reading this post to know that it is currently possible (unfortunately) to follow all the suggestions on here and still have the loading screen crash problem :(

and yes, i have a 2011 MBP 13" so that may be the issue... i just really hope its not
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