So, we had a troll today on Arispotle. Actually, he sounded more like undead rogue, but let's say it was a troll. This guy came into /universe and started spewing rude words for nearly a hour, until he finally got bored. Naturally, it happened in between of CSR shifts. It was not entirely pleasant experience.
As Ryzom gets more popular among "MMO-freerider" community, such incidents will happen more often. And I realize Ryzom can't afford to get enough CSRs to police the community 24 hours a day. Thus, I propose a self-moderating chat. It would work like this:
1) The names in the chat window would be shift+right-clickable. By shift+right-clicking the name, you would tag that person's message as "objectionable."
2) After receiving several such tags from several players (say, 10 lvl50+) over a short period of time (say, 10 minutes), the person would be flagged as "troublemaker" for a hour or two.
3) Any messages from "troublemakers" would be filtered out by default, unless you explicitly allow them in your chat window configuration. The "troublemaker's" name would be grayed out to signify he was already reported.
4) Everything would be logged for CSRs.
As Ryzom gets more popular among "MMO-freerider" community, such incidents will happen more often. And I realize Ryzom can't afford to get enough CSRs to police the community 24 hours a day. Thus, I propose a self-moderating chat. It would work like this:
1) The names in the chat window would be shift+right-clickable. By shift+right-clicking the name, you would tag that person's message as "objectionable."
2) After receiving several such tags from several players (say, 10 lvl50+) over a short period of time (say, 10 minutes), the person would be flagged as "troublemaker" for a hour or two.
3) Any messages from "troublemakers" would be filtered out by default, unless you explicitly allow them in your chat window configuration. The "troublemaker's" name would be grayed out to signify he was already reported.
4) Everything would be logged for CSRs.