In case you need to restore your old account, you need to solve this with a CSR/support.
You can email to support@ryzom.com or contact a CSR online, Arionasis and Tiximei are online very often. You can use https://chat.ryzom.com to connect to (not just) game channels without running a client. Use your character name and your password to authenticate into the Ryzom chat (RC).
You can email to support@ryzom.com or contact a CSR online, Arionasis and Tiximei are online very often. You can use https://chat.ryzom.com to connect to (not just) game channels without running a client. Use your character name and your password to authenticate into the Ryzom chat (RC).