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My characters are gone - played a year ago or less

I had to reinstall my OS and so no longer had Ryzom on my laptop. I figured I'd wait and get it via Steam, I just did so and my toons are all gone. I began to go through the process of creating a new one, just to so i could at least play for now and none of the hair changes colour. Black for everyone. So I'm hoping it's just a glitch for me?
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Last visit Monday, 25 November 01:09:10 UTC
P_:G_:PLAYER

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