For any player that is being subjected to bullying et al please be prepared to have documentation of incidences when you file a ticket. Screen caps (for harassing text) or screen vids (for actions over time) work. Your word versus that of others does not. Remember a CSR was not present at the event so you will need objective factual documentation. e.g. a screen cap or short video of a player aggro dragging on you at the point of attack is inconclusive. A video of you running a lengthy zig zag pattern away from a player with an aggro train who follows your every move is harder to dispute as a "random mistake". Be prepared for delays or inaction but be diligent. Players or groups that play a "griefer" style of play tend to not focus on one particular individual. And it might take numerous tickets from multiple players over a length of time for any sort of action to be taken by the CSR's. Also keep in mind that in certain zones (PR et al) one is tagged for pvp and one should be prepared.