if you do a google on 'ryzom error code 62' you get some results that might point to the right direction (results on this forums and old ryzom forums). it seems to be a (rare) network issue... can you try any of the suggestions (turn off ipv6, use another connection)? can you ping that server su1.ryzom.com?
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Casy * Foreign Secretary * Alliance of HonorIntensive Care Bear