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Failed to start creating a character

Actually i dowload ryzom on a windows and i did the all way like creating an account for my bro and that, then when i login with his account it appears to be a error
Title "C"
"This application stopped to display this report. Send reports will only email the contents of the box below. Please, send it to help us (it could take a few minutes to send the email, be patient)."
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A failed assertion occurs
ProcName: client_ryzom_rd.exe
Date: 2013/05/16 23:54:12
File: Z:\home\nevrax\code\nel\src\3d\driver\direct3d\driver_direct3d_sh ade
Line: 402
FuncName: NL3D::setFX
Reason: "drv--activeShader (&s)"
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No log
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Debug Ignore Quit

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I tried all the options but in the end Ryzom appears to have a problem "client_ryzom_rd.exe stopped working"
And i cant play, what should i do?
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Last visit Saturday, 23 November 01:21:38 UTC
P_:G_:PLAYER

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