I read it all right. I just don't think the offended party did adress the right people is all. And I don't think the CSRs can even adress a majority of those cases, because they are not withnesses to most of those cases.
Yes, CSRs can have some measure of control over the assemblies. I just don't think it's covering (or even preventing) a significant number of infractions. I think you'd better get important leaders or representants from guilds with numerous members (ideally) together, discuss the issues there are and set boundaries to their role playing. Guilds can enforce courtesy to some extent. Somebody's who's been thrown away from a couple of guilds because he's been reported discourteous or abusive too often is bound to end up learning he can't get away with it.
And the CSRs are right. There are typical -albeit not exclusive- playing styles, depending on the servers the people were on.
Yes, CSRs can have some measure of control over the assemblies. I just don't think it's covering (or even preventing) a significant number of infractions. I think you'd better get important leaders or representants from guilds with numerous members (ideally) together, discuss the issues there are and set boundaries to their role playing. Guilds can enforce courtesy to some extent. Somebody's who's been thrown away from a couple of guilds because he's been reported discourteous or abusive too often is bound to end up learning he can't get away with it.
And the CSRs are right. There are typical -albeit not exclusive- playing styles, depending on the servers the people were on.