Biroeq
My main point was that, no matter the opinion of category, formalized use case, or encountered examples: The proper response would have been to acknowledge the issue and, since it is such a simple fix, address it as soon as possible. I'm gratified to see that, on that, we agree.
Umm.... I didn't mention in my response the fact that the CSR staff consists of about four people (that I know of) and that the number of coders (as far as I can tell) is about three. They seem to be able to do php and python, hence the fact that almost all new stuff is in the WebIG. Therefore the fix is not "simple", unless you go to the Ryzom Core group, find the code and suggest the fix yourself.
This is not a game with a lot of backup staff. They do their best, and they do listen to us, but it takes a lot longer to fix things than you might expect.
Bittty -- (not a CSR and really really really not a coder)
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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
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