TECHNICAL SUPPORT / WEB APPs BUGS


Account and game login problems.

Windows 7 64bit.

I downloaded the client installer, ran it, used the website to create an account, and email validated that account.

When I try to login on the website, I get a login page with user name and password fields, but the button says "validate" instead of "login". When I click it, I get a page with some account info but, at the top "Sign Up" section, it tells me my account is a "Free Trial" account and that I have to Subscribe to continue. When I got to any other website page and reload, it says I'm not logged in.

When I try to login to the game itself, I get a "Error: Can't connect (Error code 1)" message.

I've seen some references to this error code connected with old game client versions or Windows Firewall configurations, but the client I downloaded is the latest directly from the website main page, and the installer is supposed to take care of any cryptic firewall configurations that are impossible to wade through manually.

Why won't either the website or game let me login?
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Last visit Sunday, 30 June 20:44:16 UTC
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