I would suggest writing to support-ee@ryzom.com using the email that you used for your old account and explaining your situation in full detail. (Include how long you've been absent, your willingness to resubsribe if you can get your old character back, etc.)
I have found that I get replies back usually within a day to day and a half. You might also check and see if there is a CSR on the CeB chat channel.
Good luck.
I have found that I get replies back usually within a day to day and a half. You might also check and see if there is a CSR on the CeB chat channel.
Good luck.
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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>