Gorran (atys)
Wrong. I am a paying customer therefore, any support question I have regarding billing will definitely NEVER be directed to players.
[...]Ryzom has a long history of sloppy communication but this crosses the legal boundary into fraudulent activity and trying to fix it after the fact does not justify what has happened here.
I agree with part 1.
Concerning part b, as I said, there is nothing illegal here. ToU are saying that various account/user is a fraud, then protecting themselves against fraud is something they must do.
And believe me, no answer for a question that is still only a week end old (You know? The days you aren't working? Guess what? People in Winchgate aren't working neither) is nothing reprehensible. I'd say a week is the smaller delay you can wait before complaining of any customer service on the web. So be patient, and don't expect things to change as fast as you want them to, or you'll go from disapointment to disapointment in your life