Irfidel (atys)
My point is just that any support requests should be staggered and directed at players first, csr's second, devs/Winchgate third for the benefit of all of us. I believe that this order was communicated as well by csr's.
Wrong. I am a paying customer therefore, any support question I have regarding billing will definitely NEVER be directed to players.
Sywindt, I know that Nakari submitted a ticket on this Saturday and that <Guide> Tiximei received it. Nothing has been done to resolve the situation. I will send email to support. If that does not resolve the situation in a timely manner, I will proceed with my complaints. Ryzom has a long history of sloppy communication but this crosses the legal boundary into fraudulent activity and trying to fix it after the fact does not justify what has happened here.
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Eldest, Order of the White Lotus