@Gibini: I believe that with such a tight budget and limited personel, _asking_ should and can be directed _first_ to the peer players. As we all know lot of information is in our heads (often this is =old forum discussions). If we know it already, it's one question less forwarded to the volunteers who are our second level of support. If they know the answer, the devs have more time to develop.
The more questions we direct directly to the devs, the less time they have to actually develop. There are only so many hours in the day.
I believe what you refer to is that it is the dev's (or the company's) role to issue the policies, and communicate them properly. I believe we are in agreement on this.
My point is just that any support requests should be staggered and directed at players first, csr's second, devs/Winchgate third for the benefit of all of us. I believe that this order was communicated as well by csr's.
E.g. by Sywindt: http://app.ryzom.com/app_forum/index.php?page=topic/view/9197/1#1
The more questions we direct directly to the devs, the less time they have to actually develop. There are only so many hours in the day.
I believe what you refer to is that it is the dev's (or the company's) role to issue the policies, and communicate them properly. I believe we are in agreement on this.
My point is just that any support requests should be staggered and directed at players first, csr's second, devs/Winchgate third for the benefit of all of us. I believe that this order was communicated as well by csr's.
E.g. by Sywindt: http://app.ryzom.com/app_forum/index.php?page=topic/view/9197/1#1